Fraud Operations & Client Experience Analyst

JPMorgan Chase; Tampa (FL); On-site; USD 110,000 - 170,000; Full time

Job summary

JPMorgan Chase in Tampa is seeking an experienced fraud operations professional to protect clients and optimize commercial card programs. The role emphasizes client relationship management, data-driven decision-making, and cross-functional collaboration to reduce fraud risk and improve program performance.

The candidate should have 5+ years in fraud operations or related financial services, strong communication, and the ability to present insights to senior leaders.

Qualifications

• Bachelor degree or 5+ years of fraud operations experience.
• Proven ability to analyze large data sets and translate into recommendations.
• Strong Excel and PowerPoint skills for executive reporting.

Responsibilities

• Build and maintain relationships with clients, peers, leadership, and partners to support objectives and client satisfaction.
• Resolve escalations related to spending interruptions, fraud claims, and program performance with root-cause analysis.
• Develop and deliver executive-level reporting and fraud prevention best practices.
• Analyze large data sets and fraud trends to identify risks and actionable recommendations.
• Lead end-to-end process improvements to enhance client experience and reduce fraud exposure.
• Support policy and training material development to drive adoption of changes.

Skills

Fraud operations

Client service

Data analysis

Excel

PowerPoint

Communication

Stakeholder mgmt

Time mgmt

Travel flexibility

Education

Bachelor degree

Tools

PowerPoint

Reporting tools

Job description

JPMorgan Chase in Tampa is seeking an experienced fraud operations professional to protect clients and optimize commercial card programs. The role emphasizes client relationship management, data-driven decision-making, and cross-functional collaboration to reduce fraud risk and improve program performance.

The candidate should have 5+ years in fraud operations or related financial services, strong communication, and the ability to present insights to senior leaders.