Fraud Operations Analyst - Card Security & Investigations

csiweb; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Computer Services, Inc. (CSI) is seeking a Fraud Analyst to join the Card Fraud Operations team. You will monitor alerts, investigate transactions, and communicate with cardholders and financial institutions to deter fraud.

The role emphasizes problem-solving, analytical thinking, and customer service in a fast-paced environment. Responsibilities include handling fraud-related tickets, coordinating with fraud operations, card services, payments, and dispute teams, and contributing to prevention

Qualifications

• 1-3 years of relevant work experience.
• Strong customer service and communication skills.
• Ability to confidently handle phone conversations with customers and financial institutions.
• Experience working in a fast-paced environment while managing multiple priorities.
• Strong analytical and critical-thinking skills.
• Ability to identify patterns, trends, and anomalies.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to navigate multiple systems and applications simultaneously.
• Strong attention to detail and organizational skills.

Responsibilities

• Monitor fraud alerts and investigate potentially fraudulent transactions and account activity.
• Analyze suspicious behaviors and identify fraud trends and patterns.
• Verify fraud activity by contacting cardholders and financial institutions.
• Handle inbound and outbound customer communications related to fraud, lost cards, stolen cards, and account concerns.
• Review and manage fraud-related tickets, requests, and escalations.
• Collaborate with internal teams including fraud operations, card services, payments, and dispute teams.
• Support fraud prevention initiatives and process improvements.
• Serve as an escalation point for more complex fraud cases.
• Maintain detailed records and documentation of investigations and outcomes.

Skills

Customer service

Analytical thinking

Communication

Multitasking

Microsoft Office

System navigation

Tools

SQL

CRM software

Excel

Outlook

Teams

Job description

Computer Services, Inc. (CSI) is seeking a Fraud Analyst to join the Card Fraud Operations team. You will monitor alerts, investigate transactions, and communicate with cardholders and financial institutions to deter fraud.

The role emphasizes problem-solving, analytical thinking, and customer service in a fast-paced environment. Responsibilities include handling fraud-related tickets, coordinating with fraud operations, card services, payments, and dispute teams, and contributing to prevention