Fraud Specialist II

Interra Credit Union; Goshen (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Interra Credit Union is seeking a Fraud Specialist II to investigate moderately complex account and card fraud, mitigate risk, and protect members. The role includes handling debit card and fraud inquiries via telephone, analyzing suspicious activity, and collaborating across departments to minimize losses under regulatory guidelines.

The successful candidate will bring 3–5 years in fraud or investigative work within financial services, a bachelor's degree in a related field, and strong

Qualifications

• Bachelor's degree in Business Management, Business Administration, or related field. (Will consider additional years of experience in lieu of education requirement)

Responsibilities

• Investigate moderately complex account or card fraud and mitigate risk to minimize loss.
• Provide telephone member service support for debit card, account, and fraud questions.
• Analyze and investigate suspicious accounts, transactions, and fraud-related activity.
• Identify fraudulent activity and trends early to minimize losses.
• Coordinate with BSA team and other departments as needed during investigations.

Skills

Problem solving

Data analytics

Self-motivated

Confidential information handling

Research skills

Customer service

Attention to detail

Communication skills

MS Office proficiency

Regulatory knowledge (CU)

World-class service

Education

Bachelor's degree in Business Management or related field

Tools

Microsoft Office

Job description

As a Fraud Specialist II your primary responsibilities will center around one of two fraud specialties, account fraud or card fraud. You will be responsible for mitigating risk and minimizing loss by investigating moderately complex alleged and identified fraud against the credit union and its members. Provides telephone customer service support and assistance to members and employees in regards to debit card, account, and fraud questions. Responsible for the analysis and investigation of suspicious accounts, transactions, various fraud and card related activity alerts, reports or inquires from members or credit union staff. Accountable for the detection, prevention, and investigation of fraudulent, illegal or improper activities by internal or external means. Identifies fraudulent activity and trends at an early stage to minimize losses. Direct Reports: None

HOW YOU WILL MAKE AN IMPACT

40% Performs duties of Fraud Specialist I, when applicable, and provides telephone member service support and assistance to members and employees regarding moderately complex debit card or account fraud questions. Maintains a moderate understanding of Reg E, UCC, Reg CC and Identity Theft red flags. Position has moderate knowledge of fraud and scams applicable to the credit union and its members and the channels used to commit fraudulent or illicit activity. Strengthens and promotes fraud awareness through education and collaboration with employees and members.

30% Reviews, analyzes, investigates, and handles more complex fraud cases within your designated fraud specialty area. Makes recommendations for implementing fraud prevention measures or debit card fraud rules. Responsible for meeting regulation timelines in order to maintain compliance related to provisional credit. Responds appropriately to incidents, takes action to minimize and mitigate loss, and reports incidents to others as required.

10% Assigns cases to the BSA Team as needed for review for the filing of potential SARs. Collaborates with various departments during the investigation process; refers fraudulent negative share situations to Member Solutions for collection or workout arrangements.

10% Participates in departmental cross training to learn how to perform duties associated with the other fraud specialty area. Maintains industry knowledge by attending educational workshops, webinars and training opportunities offered through a variety of resources, such as trade associations, vendors, and the credit union’s learning management system.

10% Responsible for mitigating departmental net fraud loss measures as established by management.

-- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.

-- If applicable: this position may have additional duties to include bilingual duties noted in the Bilingual Policy.

WHAT YOU WILL NEED TO SUCCEED

Experience

3 - 5 years of investigative, fraud, or research experience within the financial industry.

Education / Certifications / Licenses

Bachelor's degree in Business Management, Business Administration, or related field. (Will consider additional years of experience in lieu of education requirement)

PREFERRED SKILLS

• Must have a desire to problem solve, identify patterns, and data analytics.
• Highly disciplined individual, self-motivated and results oriented.
• Ability to deal with highly confidential information in a professional manner.
• Research and customer service skills.
• Strong attention to detail and follow-up.
• Strong desire to learn new skills and processes.
• Professional level of verbal and written communication skills are essential to the position.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Demonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.
• Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.

INTERPERSONAL SKILLS

• Courtesy and tact are essential elements of the job.
• Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.
• Communications generally require shorter and not in-depth discussions.

COMPETENCIES

• Decision Making - Makes sound decisions in a timely manner using critical thinking, problem solving, insights, and experience. Demonstrates sound judgment that proves to be accurate and correct over time.
• Drive Results - Consistently accomplishes goals even under adverse conditions. Has a strong bottom-line orientation. Pushes self and helps others achieve results.
• Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; has credibility within their areas of expertise; keeps confidences; doesn’t misrepresent themselves for personal gain.
• Interpersonal Savvy - Relates to and can connect with diverse individuals and groups at all levels within the organization. Externally, builds appropriate relationships and rapport with members and external partners.
• Manage Complexity - Makes sense of complex information, processes, and activities to effectively solve problems. Defines situations accurately before determining problems and formulating approaches to solutions; is able to accomplish complex tasks with minimal guidance or instruction.

ADA REQUIREMENTS

Physical Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.