Fraud Investigator I - Main Branch

Dade County Federal Credit Union; Florida; On-site; USD 32,000 - 39,000; Full time

Job summary

Dade County Federal Credit Union in Doral, FL seeks a Fraud/Security Investigator to join the Fraud/Security Department. You will investigate retail fraud cases, manage caseload, analyze data, and interface with law enforcement and peers at DCFCU and other financial institutions.

The role includes reviewing reports, interviewing suspects and witnesses, maintaining investigation records, and coordinating with vendors to review security camera footage and implement loss-prevention measures.

Qualifications

• Two years of fraud/security investigation experience in financial services.
• Excellent interpersonal and communication skills.
• Strong organizational skills with ability to handle multiple priorities.
• Proficient PC skills with word processing and spreadsheets.

Responsibilities

• Investigate fraud cases across multiple channels and maintain case documentation.
• Interact with members and law enforcement; collect data and interview witnesses.
• Review security camera footage and coordinate with third party vendors.
• Prepare reports, recover losses, and pursue restitution when applicable.
• Stay updated on fraud trends and provide fraud security guidance to staff.

Skills

Interpersonal skills

Verbal and written communication

Organizational skills

PC skills (Word/Excel)

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Doral, FL, US

Location

Main Branch

1500 NW 107th Ave. Miami, FL. 33172

Pay

Starting at $25.46 per hour.

Summary

This is a professional position in the Fraud/Security Department. The position is responsible for investigating retail fraud cases. Duties will include maintaining statistical data on the cases, managing caseload, interfacing with law enforcement and peers at DCFCU and other financial institutions. Involves reviewing and analyzing reports, obtaining and analyzing data, and conducting interviews of suspects, victims and witnesses. Additional duties include revision of branch security cameras, troubleshooting and resolution with Third Party vendors.

Essential Duties and Responsibilities Include

• Supports and exemplifies the stated values and behaviors of the Credit Union, Integrity, Service, Teamwork, Initiative, and Financial Soundness.
• Accomplishes tasks by considering all areas involved, no matter how small, shows concern for all aspects of the job; accurately checks processes and tasks, and follows through to meet expectations of those you serve.
• Investigates fraud claims, such as: Zelle, debit card, credit card, check fraud, home banking fraud, share branching, teller/impersonator, loan, mule accounts, ATM, and identity theft. Maintains detailed documentation of all pertinent to an investigation’s information. Identifies fraud perpetrators and initiates restricting or closing of accounts.
• Investigator is also responsible for conducting: TLO reviews, Chex systems, Charge-offs, Camera Reviews, posting entries from processor chargeback, and Interviews witnesses, employees, members, merchants and suspects.
• Fraud prevention responsibilities include credit report, new account fraud prevention report, A2A report review, Negative Share report, Name Mismatch transfer report, Zelle reports, and Account Verification/Blocks.
• Attempts to recover fraud losses. Pursues repayment, criminal prosecution, and court ordered restitution and or civil remedies.
• Assists in the education and training of other Credit Union employees. Documents and reports violations of policy and or procedure by employees.
• Document and report policy violations; recognize positive employee actions
• Maintains thorough and up-to-date investigation records.
• Develops and maintains contacts with federal, state and local law enforcement officials, postal inspectors and other sources of information. Assists the Secret Service, FBI and local police in their investigations of DCFCU related fraud. Files required reports with appropriate law enforcement agencies, including Fincen Suspicious Activity Report.
• Prepares and submits TruStage claims, if necessary.
• Prepares and submits monthly write-off report to the department manager.
• Keeps abreast of current trends in the industry for fraud prevention. Disseminate information to team-members and other Credit Union employees.
• Provides support to Credit Union employees on fraud and security related matters.
• Identify cause of losses and make recommendations for ways to reduce fraud/security losses and loss exposure.
• Other duties as assigned by management team.

Requirements and Qualifications

EXPERIENCE

• Two years experience in fraud/security investigation in a credit union or related financial services environment, with a proven track record of success
• Excellent interpersonal skills to interact throughout the organization
• Excellent verbal and written communication skills with the ability to communicate with members and law enforcement agencies.
• Excellent organizational skills with the ability to handle multiple priorities, meet demanding deadlines and sudden changes in workflow.
• Ability to utilize a personal computer with word processing and spreadsheet software packages

EDUCATION/CERTIFICATIONS/LICENSES

A high school degree or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.