Fraud Investigator - Card Payments (Hybrid)

Vervent; Sioux Falls (SD); Híbrido; USD 53 000 - 71 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Dental/Vision

401k match

Wellness programs

Pet Insurance

Hybrid/On-site offices

Resumo da oferta

Vervent is seeking a Fraud Investigator to lead end-to-end investigations of confirmed, suspected, and attempted fraud impacting commercial credit card programs. You will analyze activity, determine risk, and communicate findings to clients and internal teams.

Responsibilities include documenting cases, escalating high-risk scenarios, and contributing to process improvements and fraud prevention initiatives. Strong Excel and SAR knowledge are essential.

Qualificações

• 3+ years of fraud investigations, fraud operations, loss prevention, financial crimes, or risk operations experience.
• Experience in banking, fintech, payments, credit card servicing, or financial services.
• Experience conducting end-to-end fraud investigations and documenting findings.
• Strong understanding of fraud trends, transaction analysis, and loss prevention practices.
• Strong knowledge of SAR requirements.
• Experience with fraud detection, case management, and card servicing systems.
• Strong analytical, communication, and problem-solving skills.

Responsabilidades

• Investigate confirmed, suspected, and attempted fraud impacting commercial credit card programs.
• Review fraud alerts, referrals, transaction activity, account history, and support documentation.
• Determine fraud typologies, assess financial exposure, and recommend appropriate actions.
• Maintain complete, accurate, and audit-ready case documentation.
• Escalate high-risk cases, emerging trends, and control gaps.
• Communicate findings and recommendations to internal stakeholders and external clients.
• Analyze fraud trends and identify opportunities to reduce risk and improve controls.
• Prepare investigation summaries and communicate findings clearly to stakeholders.
• Contribute to improving investigation procedures, controls, reporting, and documentation.
• Support audits, quality reviews, and corrective action initiatives.

Conhecimentos

Fraud investigations

Client communication

Analytical mindset

Excel proficiency

Problem solving

End-to-end investigations

Formação académica

Bachelor's degree or equivalent

Ferramentas

Feedzai

CoreCard

Fiserv

DefenseEdge

First Track

Descrição da oferta de emprego

Vervent is seeking a Fraud Investigator to lead end-to-end investigations of confirmed, suspected, and attempted fraud impacting commercial credit card programs. You will analyze activity, determine risk, and communicate findings to clients and internal teams.

Responsibilities include documenting cases, escalating high-risk scenarios, and contributing to process improvements and fraud prevention initiatives. Strong Excel and SAR knowledge are essential.