Fraud Investigator - Boston, MA

Berkshire Bank; Boston (MA); On-site; USD 52,000 - 90,498; Full time

Job summary

Berkshire Bank is seeking a Fraud Investigator for its Financial Intelligence Unit. The role includes handling fraud investigations, documenting cases, and collaborating with various teams to mitigate fraud losses. Candidates should have a Bachelor's degree and at least three years of fraud investigation experience in a financial setting.

Skills in analytical research and strong communication are essential. The position offers a chance to develop fraud prevention initiatives and support bank employees in fraud detection.

Qualifications

• Minimum three years of experience in a fraud investigations role within a financial institution.
• Bachelor's degree or equivalent experience required.
• Professional certification such as Certified Fraud Examiner (CFE) desirable.

Responsibilities

• Investigate fraud referrals/incidents and perform necessary research.
• Document and support judgments and decisions clearly.
• Work with other financial institutions to promote recovery of funds.
• Collaborate with business lines to ensure proper risk management.
• Prepare investigative and regulatory reports.

Skills

Fraud investigation

Analytical skills

Research skills

Written communication

Verbal communication

Education

Bachelor's degree or equivalent experience

Certified Fraud Examiner (CFE)

Tools

Microsoft Office

Job description

Job Summary

As a member of the Financial Intelligence Unit's Fraud Investigations Team, the incumbent is responsible for handling all aspects of the fraud investigation process - including incident intake, advising on best practices for remediation, case management, and completion of regulatory reports. The Fraud Investigator is also responsible for recoveries of funds lost to fraud.

Location

MA, NY, RI, CT

Pay Range

$52,000 - $90,498 (actual compensation within the pay range will be determined based on skills, prior relevant experience, and specific work location).

Key Accountabilities

• Investigate fraud referrals/incidents and perform necessary research; efficiently arriving at sound risk-based conclusions in order to minimize fraud losses.
• Clearly document and support judgments, decisions and rationale, which will necessitate strong writing skills.
• Create and maintain well-documented fraud cases.
• Work with other financial institutions in order to promote recovery of fraudulent funds and mitigate losses.
• Collaborate with other business lines to ensure proper risk management and fraud controls are practiced.
• Escalate issues and situations requiring the attention of the Fraud Operations and Investigations Manager or BSA Officer.
• Provide support and guidance to bank employees and management relating to fraud detection and prevention measures.
• Promote fraud prevention initiatives and awareness through projects, process enhancements and outreach to business lines and personnel.
• Maintain supporting documentation in accordance with bank standards and regulatory requirements.
• Uphold the integrity of the Bank's fraud prevention policies, procedures, systems and controls.
• Provide advisory guidance in fraud techniques and best practices for both internal and external clientele.
• Identify fraud trends and communicate observations to management.
• Prepare investigative and regulatory reports (experience writing SARs preferred).
• Perform other duties as assigned.

Education

• Bachelor's degree or equivalent experience required.
• Professional certification such as Certified Fraud Examiner (CFE) desirable.

Experience

• Minimum three years of experience in a fraud investigations role within a financial institution or similar.

Skills & Knowledge

• Familiarity with online account opening processes and best practices preferred.
• Sound practical knowledge of fraud trends, methodologies and techniques.
• Comprehensive understanding of products, services and transaction processing channels within a financial institution.
• Strong analytical, research and investigative skills necessary.
• Ability to maintain high level of professionalism and confidentiality.
• Excellent prioritization, time management and multi-tasking skills.
• Exceptional quality and integrity of work produced within tight deadlines.
• Ability to function both independently and within collaborative team environments.
• Solid computer skills including the use of Microsoft Office products.
• Excellent written and verbal communication skills.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.