Fraud Manager

Winston Staffing; Hauppauge (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Life Insurance & AD&D

Short-Term Disability

Paid Time Off and holidays

Annual performance bonus

Job summary

Winston Staffing has been exclusively retained by a prominent regional financial institution on Long Island to identify a Fraud Manager. This leadership role oversees fraud prevention, detection, investigations, and fund recovery across retail and digital banking channels.

You will design detection strategies, update transaction controls, and mitigate institutional risk in a dynamic financial landscape, collaborating with executive leadership and BSA/AML teams.

Qualifications

• 5+ years of progressive fraud operations, loss mitigation, and investigations in retail banking, payments, or financial services.
• In-depth knowledge of banking regulations, specifically Reg E and Reg CC.
• Technical background managing fraud detection modules and updating EFT/debit rules.
• Bachelor’s Degree from an accredited four-year institution.
• Certifications such as CFE, AAP, APRP are a plus.
• Strong analytical, communication, and cross-functional leadership skills.

Responsibilities

• Lead end-to-end investigations for fraud across Check, ACH, Wire, Debit Card, P2P, New Accounts, and ATO vectors to maximize recovery.
• Monitor real-time payment channels and online activity to identify high-risk anomalies and fraud rings.
• Manage EFT/debit transaction rules and partner with vendors to close gaps.
• Ensure compliance with Reg E and Reg CC; document holds and prepare fraud packages for SAR filings.
• Collaborate with Deposit Operations leadership to oversee processing integrity and risk assessments.
• Develop and update policies; train frontline staff and mentor the team to meet KPIs.

Skills

Fraud operations

Investigation

Loss mitigation

Leadership

Reg E & Reg CC knowledge

Analytical thinking

Education

Bachelor's Degree

Tools

Fraud detection systems

Job description

Winston Staffing has been exclusively retained by a prominent, rapidly growing regional financial institution on Long Island to identify a Fraud Manager.

This critical leadership position serves as the operational focal point for all fraud prevention, detection, investigations, and fund recovery across retail and digital banking channels. Working in close collaboration with executive leadership across Deposit Operations and BSA/AML, you will design detection strategies, update transaction controls, and mitigate institutional risk across an evolving financial landscape.

Key Responsibilities & Performance Objectives

• Investigation & Loss Recovery: Lead end-to-end investigations for confirmed and suspected fraud across Check, ACH, Wire, Debit Card, P2P, New Account Opening, and Account Takeover (ATO) vectors to maximize fund recovery.
• Payment Channel Monitoring: Continuously monitor real-time payment channels and online account activity to identify high-risk anomalies, fraud rings, and emerging threat patterns.
• System Controls & EFT Rules: Manage and update debit card transaction rules within the bank's EFT module; partner with third-party vendors to evaluate control effectiveness and eliminate system gaps.
• Compliance & Evidence Chains: Ensure strict operational adherence to Regulation E and Regulation CC; secure documentation (including Hold Harmless agreements) and compile comprehensive fraud packages to support BSA/AML teams with SAR filings.
• Deposit Operations Collaboration: Partner with the Director of Deposit and Retail Operations to oversee day-to-day transaction processing integrity, cash-in-transit processes, account reconciliations, and departmental risk assessments.
• Policy & Team Leadership: Update operational policies, design frontline fraud training for retail branch staff, and coach/mentor internal team members to achieve key performance benchmarks.

Qualifications & Experience

• Experience: 5+ years of progressive fraud operations, loss mitigation, and investigation experience within retail banking, payments, or financial services.
• Regulatory Knowledge: In-depth working knowledge of banking regulations, specifically Reg E (EFT/disputes) and Reg CC (funds availability/check holds).
• Technical Acumen: Demonstrated background managing fraud detection modules, updating EFT/debit transaction rules, and performing operational account reconciliations.
• Education: Bachelor’s Degree from an accredited four-year institution.
• Certifications (Preferred): Certified Fraud Examiner (CFE), Accredited ACH Professional (AAP), or Accredited Payments Risk Professional (APRP) is a significant plus.
• Core Competencies: Strong analytical and decision-making abilities, excellent verbal/written communication, and the cross-functional leadership required to handle complex vendor and inter-bank disputes.

Total Rewards & Benefits Package

• Comprehensive Medical, Dental, and Vision coverage (with HSA, FSA, and Commuter Benefit options)
• 401(k) Retirement Savings Plan with generous Company Match
• Company-Paid Life Insurance, AD&D, and Long-Term Disability
• Voluntary Supplemental Benefits (Short-Term Disability, Pet, Legal, Accident, and Critical Illness)
• Generous Paid Time Off (PTO) and Paid Company Holidays
• Annual Performance Bonus and Merit Increase Eligibility