Fraud Investigator

METRIX IT SOLUTIONS INC; Milford (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

METRIX IT SOLUTIONS INC in Milford, OH is seeking a Fraud Investigator (L1) to monitor and review potentially fraudulent transactions, assess risk, and document findings. The role includes initial fraud assessments, identifying suspicious patterns, and escalating complex cases to higher levels.

You will work with fraud monitoring systems, case management platforms, and banking products, ensuring compliance with BSA/AML guidelines while providing professional customer support on fraud inquiries.

Qualifications

• Experience using fraud detection tools and case management platforms.
• Familiarity with transaction monitoring systems and fraud investigations.
• Knowledge of major banking products and digital banking services.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Exposure to AML, KYC, or Financial Crime operations.
• Experience with banking systems and payment networks (NACHA, Visa, Mastercard, ACH).
• Fraud-related certifications are a plus (CAMS).

Responsibilities

• Review alerts generated through fraud monitoring systems.
• Analyze financial transactions for unusual or suspicious activity.
• Investigate fraud involving cards, ACH, wires, and account takeovers.
• Document findings in case management systems.
• Escalate high-risk cases to L2/L3 investigators or management.
• Ensure compliance with BSA, AML guidelines, and regulatory requirements.

Skills

Fraud detection tools

Transaction monitoring systems

Banking products knowledge

Microsoft Office Suite

AML / KYC / Financial Crime operations

Banking systems & payment networks

NACHA, Visa, Mastercard, ACH processes

CAMS certification

Tools

Case management platforms

Fraud monitoring systems

Payment networks tooling

Job description

Fraud Investigator (L1) is responsible for monitoring, reviewing, and investigating potentially fraudulent transactions, account activities, and customer behaviors. The role involves performing initial fraud assessments, identifying suspicious patterns, documenting findings, and escalating complex cases to higher investigation levels. The incumbent ensures adherence to regulatory requirements, internal policies, and fraud prevention controls.

Transaction Monitoring & Investigation

• Review alerts generated through fraud monitoring systems.
• Analyze financial transactions for unusual or suspicious activity.
• Investigate potential fraud involving:
  • Debit/Credit Cards
  • ACH Transactions
  • Wire Transfers
  • Account Takeover
  • Identity Theft
• Validate customer activity using available tools and data sources.
• Identify emerging fraud trends and patterns.
• Perform risk assessments on flagged accounts and transactions.
• Differentiate between genuine customer activity and fraudulent behavior.
• Apply predefined fraud rules, procedures, and controls.
• Contact customers when necessary to verify suspicious transactions.
• Conduct authentication and identity verification procedures.
• Provide professional customer support while handling fraud-related inquiries.

Case Management

• Document investigation findings accurately in case management systems.
• Maintain detailed records of reviews, actions taken, and outcomes.
• Escalate high-risk or complex fraud cases to L2/L3 investigators or management.
• Meet established productivity and quality standards.

Compliance & Risk Management

• Ensure compliance with:
  • Bank Secrecy Act (BSA)
  • Anti-Money Laundering (AML) guidelines
  • Regulatory requirements
• Support internal audits and compliance reviews as needed.

Essential skills of the position

• Knowledge of fraud detection tools and case management platforms.
• Experience with transaction monitoring systems
• Understanding of banking products such as Savings, Checking, Credit Cards, Loans, Digital Banking Services
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook)
• Exposure to Fraud, AML, KYC, or Financial Crime Operations.
• Experience with banking systems and payment networks.
• Knowledge of NACHA, Visa, Mastercard, and ACH processes.
• Fraud-related certifications are an advantage:
  • CAMS (Certified Anti-Money Laundering Specialist)