Fraud Investigator Team Lead

Tata Consultancy Services; Milford (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services seeks a Fraud Investigator Team Lead to guide a team of L1/L2 investigators, focusing on effective fraud detection, investigations, and loss prevention while upholding regulatory compliance.

Responsibilities include leadership, quality oversight, stakeholder management, and strategic fraud risk mitigation to protect organizational assets.

Qualifications

• H.S. Diploma or equivalent; 5–8+ years in Fraud Operations and 2–3 years in leadership.
• Experience with fraud detection, investigation, and loss prevention.
• Knowledge of AML, BSA, OFAC, NACHA, Visa and Mastercard regulations.

Responsibilities

• Lead a team of Fraud Investigators (L1 and L2) and oversee investigations.
• Drive fraud risk management, quality assurance, and reporting.
• Engage stakeholders and ensure regulatory compliance.

Skills

Fraud investigation

Banking operations

Analytics

Reporting

Coaching

Stakeholder management

Strategic planning

Change management

Decision making

Education

H.S. Diploma or equivalent

Job description

The Fraud Investigator Team Lead is responsible for leading a team of Fraud Investigators (L1 and L2), ensuring effective fraud detection, investigation, loss prevention, and regulatory compliance. The role combines people leadership, operational management, quality oversight, and strategic fraud risk mitigation.

Key Responsibilities

• Team leadership, Fraud investigation oversight, Fraud risk management, Quality assurance, Stakeholder management, Operational excellence, Reporting and analytics

Technical/Functional Skills

• Advanced fraud investigation methodologies, banking operations, ACH, wires, cards, fraud monitoring systems, analytics, and reporting
• Coaching, mentoring, performance management, decision making, stakeholder management, strategic planning, and change management.

Regulatory & Compliance Knowledge

• BSA, AML, OFAC, NACHA, Visa, Mastercard, consumer protection regulations, audit and risk management.

Preferred Certifications

• Certified Anti-Money Laundering Specialist (CAMS)
• Accredited ACH Professional (AAP)
• PMP (preferred)

Key Performance Indicators (KPIs)

• Investigation accuracy, fraud loss prevention, turnaround time, escalation quality, compliance adherence, SLA achievement, coaching effectiveness.

Preferred Qualifications

• H.S. Diploma or equivalent accepted with 5-8+ years in Fraud Operations and 2-3 years leadership experience.