Fraud Investigator

FinanceInfos; Malvern (Chester County); On-site; USD 65,000 - 90,000; Full time

Job summary

Customers Bank in Malvern, PA seeks a Fraud Investigator to provide cross-functional, fraud-mitigation support within the Fraud Prevention and Investigations Team.

The role involves conducting routine to complex investigations, regulatory reporting, and collaborating with multiple stakeholders to detect and mitigate fraudulent activity. Strong analytical skills and Excel proficiency are required.

Qualifications

• Minimum 3 years in fraud investigation.
• Experience in financial services preferred.
• Knowledge of BSA, Regulation E, and related regs.

Responsibilities

• Conduct routine to complex fraud investigations across channels.
• Prepare and file suspicious activity reports with accuracy.
• Analyze activity, identify patterns, and support mitigants.
• Collaborate with law enforcement and banks to recover funds.
• Maintain regulatory compliance and documentation.
• Cross-train on department functions and policies.

Skills

Fraud investigation

Regulatory reporting

Analytical thinking

Communication skills

MS Excel

Education

High School Diploma

Tools

Microsoft Excel

Banking systems

Job description

Job Highlights

• Title: Fraud Investigator
• Type: Full Time
• Experience: 3 Years
• Function: Investigations
• Location: Malvern, PA, United States
• Company: Customers Bank

Company Profile

Customers Bank (operated by Customers Bancorp) provides business banking, cash management, commercial lending, specialized credit solutions, personal banking, and digital banking services.

Job Profile

The bank is searching for a Fraud Investigator who will provide cross-functional, fraud mitigation support as a key member of the Fraud Prevention and Investigations Team. The responsibilities include conducting routine to complex fraud investigations, suspicious activity reporting and monitoring of fraud detection alerting systems covering multiple payment channels.

Responsible for investigating and processing Regulation E Claims (ACH/Debit Card Disputes).

Requires the ability to make impactful decisions in a fast-paced environment and team members are empowered to apply professional judgement while analyzing cases, daily.

Fraud Investigators are expected to cross-train on all department functions.

Education Level

• Not mentioned, a High School Diploma (a plus)

Work Experience

• Minimum 3 years of experience in the field of fraud investigation, preferably in the financial services industry.
• Experience with cryptocurrency (digital assets) fraud investigations (preferred)li>
• Experience with SBA/PPP loan reviews (preferred)

License/Certification

• Basic understanding of all regulatory requirements associated with fraud investigations, such as Bank Secrecy Act, UCC, Regulation CC, Regulation E, and Gram-Leach-bliley

Duties/Responsibilities

• Ability to use several systems and Microsoft Excel to analyze fraudulent account activities and fraudulent patterns.
• Analytics
• Assist with recovering funds directly through other financial institutions or law enforcement agencies.
• Embrace new bank ventures and assist in developing fraud risks and possible mitigants around new ventures.
• Identify deficiencies in internal controls, policies, and procedures, and recommend changes to prevent future fraud and mitigate risks
• Identify through fraud case analysis opportunities to enhance internal policies, procedures, and controls within the enterprise
• Influence positive change throughout the organization through effective communication of significant issues
• Participates in special projects and performs other duties as directed by management
• Prepare and file accurate and timely suspicious activity reports
• Set a positive example by participating in continuous education activities in the form of conferences, seminars, training, etc., to remain current on evolving fraud trends
• Utilize several tools and systems cross-functionally to identify, investigate, and mitigate fraud

Skills/Knowledge/Abilities

• Ability to draft complete, yet concise case reports to fulfill departmental and regulatory requirements
• Ability to recognize and act upon the importance of balancing risk and customer experience
• Demonstrated professionalism and self-confidence to independently and successfully conduct informational or admission-seeking interviews with victims, witnesses, or fraud suspects
• Knowledge of core and ancillary banking systems
• Possess/Project self-confidence with excellent verbal/written communication and interpersonal skills
• Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook)
• Proven communication skills and self-confidence to proactively contact and interact with potential fraud victims or suspects, other financial institutions, and law enforcement as part of the process to validate high-risk financial activity.
• Strong ability to multitask while also staying adaptive and flexible to constant changes that impact the fraud industry. Ability to recognize and triage fraud situations
• Thorough knowledge and understanding of the field’s concepts, practices, and procedures, especially for interview/interrogation and regulatory reporting.
• Thorough understanding and demonstrated execution of best practices associated with conducting basic to complex fraud investigations, including knowledge of recovering funds due to fraudulent acts

Working Conditions

• Follows legal and ethical investigative procedures
• Handles confidential and sensitive information
• May conduct interviews and field visits
• Spends significant time analyzing documents and data
• Works in office settings and occasionally on-site for investigations

Employer’s Statement

Customers Bank is an Equal Opportunity Employer.