Fraud Investigations Specialist - Risk & Prevention

Nicolet National Bank; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Nicolet National Bank is seeking a Fraud Investigations Specialist to identify and prevent fraud across retail and commercial banking products. You will work with frontline teams and other departments to investigate fraud scenarios and mitigate losses.

Strong confidentiality and decision-making skills are essential. The role emphasizes compliance, reporting to management, and ongoing process improvements to protect customers and the bank.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years of banking experience.
• NCP, APRP and AAP certifications preferred.
• Ability to maintain strict confidentiality.
• Solid judgment and decision-making skills.
• 401(k) with a company match.
• PTO and 11.5 paid holidays.

Responsibilities

• Identify and investigate fraud on retail and business products, collaborating with frontline and other departments.
• Remediate fraud across various channels and accounts.
• Utilize software to detect potentially fraudulent activity and educate frontline staff.
• Maintain compliance with bank policies and applicable laws.
• Provide regular reporting to bank management.
• Suggest process improvements for daily tasks and department functions.

Skills

Confidentiality

Judgment

Decision making

Teamwork

Education

High School diploma or equivalent

NCP Certification

APRP Certification

AAP Certification

Job description

Nicolet National Bank is seeking a Fraud Investigations Specialist to identify and prevent fraud across retail and commercial banking products. You will work with frontline teams and other departments to investigate fraud scenarios and mitigate losses.

Strong confidentiality and decision-making skills are essential. The role emphasizes compliance, reporting to management, and ongoing process improvements to protect customers and the bank.