Fraud Investigations Specialist

Nicolet National Bank; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Nicolet National Bank is seeking a Fraud Investigations Specialist to identify and prevent fraud across retail and commercial banking products. You will work with frontline teams and other departments to investigate fraud scenarios and mitigate losses.

Strong confidentiality and decision-making skills are essential. The role emphasizes compliance, reporting to management, and ongoing process improvements to protect customers and the bank.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years of banking experience.
• NCP, APRP and AAP certifications preferred.
• Ability to maintain strict confidentiality.
• Solid judgment and decision-making skills.
• 401(k) with a company match.
• PTO and 11.5 paid holidays.

Responsibilities

• Identify and investigate fraud on retail and business products, collaborating with frontline and other departments.
• Remediate fraud across various channels and accounts.
• Utilize software to detect potentially fraudulent activity and educate frontline staff.
• Maintain compliance with bank policies and applicable laws.
• Provide regular reporting to bank management.
• Suggest process improvements for daily tasks and department functions.

Skills

Confidentiality

Judgment

Decision making

Teamwork

Education

High School diploma or equivalent

NCP Certification

APRP Certification

AAP Certification

Job description

Position: Fraud Investigations Specialist

Location: Green Bay - Operations Center, WI

Job Id:804

# of Openings:2

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Fraud Investigations Specialist is responsible for identifying fraud, preventing cross-departmental fraud, and mitigating loss due to fraud for commercial and consumer customers.

As a Fraud Investigations Specialist, you will:

• Thorough knowledge of operations deposit and electronic banking transactions and products. This includes but is not limited to debit and credit cards, online banking and ancillary products, demand deposit accounts, account contract, and other account exceptions.
• Identify, research, and remedy fraud on retail and business products working with the frontline and other operations departments. This includes investigating all avenues of risk to the customer depending on the fraud scenario. At times having to dig deeper to identify the full scenario.
• Utilize software to identify potentially fraudulent activity. This includes communication with the frontline to educate and identify fraudulent activity.
• Maintain compliance by following bank policies and procedures.
• Provide necessary reporting to bank management.
• Identify and suggest process improvements for all daily tasks and department functions.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.

Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Qualifications

• High School diploma or equivalent required
• 2 years bank experience
• NCP Certification preferred
• APRP Certification preferred
• AAP Certification preferred
• Ability to maintain strict confidentiality.
• Solid judgment and decision-making skills
• 401(k) with a company match
• PTO & 11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled