Fraud Investigations & Case Management Specialist

Jobtailor; Glendale (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Jobtailor is seeking a Fraud Operations Specialist to support the Fraud department by handling calls, gathering documentation, and building case files related to online access, check fraud, and identity theft.

You will collaborate with branches, the Member Service Center, and lending departments; you will review surveillance, compile affidavits, and send collection letters to mitigate loss while adhering to regulations.

Qualifications

• Must have high school diploma or equivalent.
• Strong oral and written communication skills.
• Ability to identify and resolve issues.
• Ability to earn the confidence and cooperation of members, employees, and third parties.
• General knowledge of financial transactions.
• Comfortable with technology.
• Ability to understand and apply regulations and procedures to case evaluations.

Responsibilities

• Manage incoming and outgoing telephone interactions.
• Identify, gather, and review documentation supporting investigations involving online access, check fraud, financial exploitation, identity theft, and operational risk mitigation.
• Create complete and accurate case files, including evidence and interview summaries, in the case management system.
• Locate, save, and upload account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, and other documents.
• Create affidavits and send them to branches and members with supporting documentation.
• Process inbound mail for Fraud Operations.
• Locate surveillance and review recorded calls to support investigations.
• Create and send collection letters to other financial institutions to mitigate loss.
• Make calls to gather information from branches, lending departments, and members regarding fraud or identity theft.
• Provide information to branches, the Member Service Center, lending departments, and members on fraud, identity theft, or the Member Identification Program.

Skills

Team player

Issue resolution

Oral and written communication

Financial transactions knowledge

Tech savvy

Regulatory compliance

Education

High school diploma

Tools

Case management system

Document uploading

Job description

Jobtailor is seeking a Fraud Operations Specialist to support the Fraud department by handling calls, gathering documentation, and building case files related to online access, check fraud, and identity theft.

You will collaborate with branches, the Member Service Center, and lending departments; you will review surveillance, compile affidavits, and send collection letters to mitigate loss while adhering to regulations.