Fraud Operations Specialist I, II, III, Senior

Jobtailor; Glendale (AZ); On-site; USD 55,000 - 70,000; Full time

Job summary

Jobtailor is seeking a Fraud Operations Specialist to support the Fraud department by handling calls, gathering documentation, and building case files related to online access, check fraud, and identity theft.

You will collaborate with branches, the Member Service Center, and lending departments; you will review surveillance, compile affidavits, and send collection letters to mitigate loss while adhering to regulations.

Qualifications

• Must have high school diploma or equivalent.
• Strong oral and written communication skills.
• Ability to identify and resolve issues.
• Ability to earn the confidence and cooperation of members, employees, and third parties.
• General knowledge of financial transactions.
• Comfortable with technology.
• Ability to understand and apply regulations and procedures to case evaluations.

Responsibilities

• Manage incoming and outgoing telephone interactions.
• Identify, gather, and review documentation supporting investigations involving online access, check fraud, financial exploitation, identity theft, and operational risk mitigation.
• Create complete and accurate case files, including evidence and interview summaries, in the case management system.
• Locate, save, and upload account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, and other documents.
• Create affidavits and send them to branches and members with supporting documentation.
• Process inbound mail for Fraud Operations.
• Locate surveillance and review recorded calls to support investigations.
• Create and send collection letters to other financial institutions to mitigate loss.
• Make calls to gather information from branches, lending departments, and members regarding fraud or identity theft.
• Provide information to branches, the Member Service Center, lending departments, and members on fraud, identity theft, or the Member Identification Program.

Skills

Team player

Issue resolution

Oral and written communication

Financial transactions knowledge

Tech savvy

Regulatory compliance

Education

High school diploma

Tools

Case management system

Document uploading

Job description

Perform activities in support of the Fraud department
Manage incoming and outgoing telephone interactions
Identify, gather, and review documentation supporting investigations involving online access, check fraud, financial exploitation, identity theft, and operational risk mitigation
Create complete and accurate case files, including evidence and interview summaries, in the case management system
Locate, save, and upload account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, and other documents
Create affidavits and send them to branches and members with supporting documentation
Process inbound mail for Fraud Operations
Locate surveillance and review recorded calls to support investigations
Create and send collection letters to other financial institutions to mitigate loss
Make calls to gather information from branches, lending departments, and members regarding fraud or identity theft
Provide information to branches, the Member Service Center, lending departments, and members on fraud, identity theft, or the Member Identification Program
Perform other duties as assigned

Requirements

• High school graduate or equivalent
• Self-motivated team player
• Ability to identify and resolve issues
• Ability to earn the confidence and cooperation of members, employees, and third parties
• Strong oral and written communication skills
• General knowledge of financial transactions
• Comfortable with technology
• Ability to understand and apply regulations and procedures to case evaluations

Core Competencies

Demonstrates expertise in fraud investigation processes, including case management and documentation. Proficient in communication and collaboration with various stakeholders to effectively address fraud and identity theft issues.

Highest-signal resume keywords

• Fraud Investigation
• Case Management
• Financial Transactions Knowledge
• Oral And Written Communication
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Documentation Review
• Evidence Creation
• Case File Management
• Information Gathering
• Surveillance Review

Soft Skills

• Self-Motivated
• Team Player
• Problem Solving
• Interpersonal Skills

Industry Keywords

• Fraud
• Identity Theft
• Operational Risk Mitigation
• Financial Exploitation

Tools & Technologies

• Case Management System
• Document Uploading