Fraud & Dispute Resolution Investigator

Socket.dev; Owensboro (KY); On-site; USD 52,000 - 78,000; Full time

Job summary

Socket.dev is seeking a Fraud and Dispute Resolution Analyst - Attestation Specialist to monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, covering both in-person and electronic channels.

The role includes monitoring daily transactions, reviewing Fraud/Disputes reports, assisting locations with customer inquiries, and aiding training procedures to prevent fraud. Occasional travel and strict on-site requirements apply.

Qualifications

• Required: High School or GED
• Preferred: Bachelors Degree
• Minimum: 5 years of investigation and/or fraud experience and/or banking experience
• Computer experience preferred; MS Word, Excel, Outlook preferred
• Customer service, communication, interpersonal and analytical skills

Responsibilities

• Monitors and detects daily transactions for fraudulent activity
• Monitors and reviews daily reports related to Fraud, Disputes and Currency Transaction Reports
• Assist locations with response to customer inquiries on questionable transactions
• Responds to disputed transactions or currency related transactions
• Assists with establishing and maintaining fraud training and prevention procedures
• Completes validation and verification of information associated with wires
• Completes validation and verification of information associated with account level changes
• Assists law enforcement when actions are necessary
• Maintains detailed logs and files related to fraudulent activity and dispute process
• Investigates claims on both in-person and electronic transactions
• Prepares reports, memos, letters, and applicable documents

Skills

Fraud investigation

Analytical ability

Communication

Independent work

Multi-tasking

Clerical and administrative

Interpersonal skills

Investigative reporting

Education

High School or GED

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Socket.dev is seeking a Fraud and Dispute Resolution Analyst - Attestation Specialist to monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, covering both in-person and electronic channels.

The role includes monitoring daily transactions, reviewing Fraud/Disputes reports, assisting locations with customer inquiries, and aiding training procedures to prevent fraud. Occasional travel and strict on-site requirements apply.