Fraud Detection & Investigation Specialist I

TowneBank; Suffolk (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

TowneBank’s Suffolk, VA-based Fraud Management Department seeks a Fraud Specialist I to review anomalous activity, disposition alerts, and support branch teams in preventing check and deposit fraud. The role includes positive pay decisions, bill payment reviews, signature verification, and escalation as needed.

The position emphasizes accuracy, regulatory adherence, and strong communication with branches and members, with a compensation range aligned to market and candidate qualifications.

Qualifications

• 1-3 years banking experience with knowledge of branch operations.
• Ability to comply with regulatory deadlines and work in a fast-paced environment.
• Ability to handle confidential customer information.
• Ability to work independently and possess a team player attitude.
• Detailed oriented and has good organization skills.
• Proficient in MS Office (Outlook, Excel, Word).
• Excellent written and verbal communication skills.
• Knowledge of bank products and services.
• Punctuality and attendance are a must.

Responsibilities

• Review Check and Deposit Fraud alerts generated from the Bank’s transaction monitoring system; determine when alerts should be waived or escalated to a case for further investigation.
• Conclude alert reviews by using department procedures for documentation.
• Open cases for fraud investigator when alert results in positive fraud notification.
• Review and process payment decisions on 3rd party application for “positive pay accounts” (internal cashiers checking accounts).
• Perform on-us signature verification including HELOC checks.
• Verify Checkfree bill payment transactions.
• Notify Branch Management regarding suggested deposit holds that should be placed or extended from previous business day activity.
• Notify members on suspected fraudulent activity or unusual activity. Assists branch personnel with next steps when fraud is identified.
• Assist branches and business units by requesting SAR Referrals regarding check/deposit fraud activity.
• Assist with branch support calls and emails to give guidance on check fraud.
• Perform other duties assigned, including assisting with Department projects as needed.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).

Skills

Banking experience

Regulatory deadlines

Confidential information

Independent work / team player

Detail oriented

MS Office

Communication skills

Bank products & services

Punctuality

Tools

MS Office

Job description

TowneBank’s Suffolk, VA-based Fraud Management Department seeks a Fraud Specialist I to review anomalous activity, disposition alerts, and support branch teams in preventing check and deposit fraud. The role includes positive pay decisions, bill payment reviews, signature verification, and escalation as needed.

The position emphasizes accuracy, regulatory adherence, and strong communication with branches and members, with a compensation range aligned to market and candidate qualifications.