Fraud Call Center Representative

LS Solutions; Manatí (PR); Remote; USD 21,000 - 34,000; Full time

Job summary

LS Solutions is seeking a Remote Fraud Call Center Representative to protect client accounts by handling inbound calls regarding suspected fraud. You will verify caller identities, follow established procedures, and document cases using our digital tools.

You will escalate high‑risk cases, contribute to data‑driven fraud prevention, and ensure compliance with client guidelines and regulations while maintaining high‑quality service.

Qualifications

• Effective communication for sensitive fraud‑related calls.
• Strong documentation accuracy and attention to detail.
• Ability to follow procedures, policies, and regulatory requirements.
• Comfort with digital tools to investigate cases.

Responsibilities

• Handle inbound fraud‑related calls and assess customer risk.
• Verify caller identities and assess legitimacy.
• Investigate suspicious activity using workflows and systems.
• Maintain accurate case notes and documentation.
• Escalate high‑risk cases to fraud operations.
• Contribute to fraud prevention reporting.

Skills

Customer service

Attention to detail

Policy/compliance awareness

Digital tool proficiency

Job description

Remote Fraud Call Center Representative

Protect client accounts by providing high-quality customer support for inbound calls involving suspected fraud. You will verify caller identities, investigate suspicious activity using established procedures and digital tools, and document each case accurately.

Key Responsibilities

• Handle inbound calls related to fraud concerns and account risk.
• Verify identities and assess legitimacy based on defined criteria.
• Investigate suspicious activity using prescribed workflows and digital systems.
• Maintain complete, accurate case notes and required documentation.
• Follow regulatory and client-specific guidelines for fraud handling.
• Escalate complex or high-risk cases to fraud operations teams.
• Contribute to data-driven fraud prevention through consistent reporting.

Skills & Qualifications

• Strong customer service and communication skills for sensitive calls.
• Attention to detail and accuracy in documentation.
• Ability to follow procedures, policies, and compliance requirements.
• Comfort using digital tools to investigate and manage cases.
• Sound judgment to identify risks and determine when to escape.