Fraud Analyst I: Card Fraud Trends & Rule Updates

DataSync; Henderson (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Paysign in Henderson, NV is seeking a Fraud Analyst to minimize fraud exposure by analyzing alerts and reports, patterns, and trends in fraudulent behavior. You may assist management in developing and implementing fraud rules and staying updated on emerging fraud trends.

This role requires attention to detail, strong written and verbal communication, and proficiency with MS Office; experience with Salesforce or similar case management systems is preferred.

Qualifications

• 2+ years of relevant experience in customer service or similar role, preferably within card services, financial services, or a fraud/dispute environment.
• High School Diploma or GED required.
• Experience with fraud detection tools and rule development is a plus.
• Familiarity with card network rules and dispute regulations preferred.

Responsibilities

• Review suspicious transaction activities through scheduled ad-hoc reporting to decision account status.
• Monitor system alerts across card networks (Visa, Mastercard, PULSE, Fiserv, and Starstation) and respond to situations as necessary.
• Identify fraud patterns through transaction analysis.
• Conduct analysis of transaction trends and evaluate emerging fraud trends to support account decisioning.
• Suggest fraud rule updates based on observed trends, and may, on occasion, assist in writing or refining fraud rules.
• Make outbound calls to Cardholders to verify suspicious activity.
• Collaborate with Investigator and Disputes team members on reports of suspicious activity.

Skills

Attention to detail

Written and verbal communication

MS Office

Interpersonal skills

Card network rules knowledge

Salesforce experience

Education

High School Diploma or GED

Job description

Paysign in Henderson, NV is seeking a Fraud Analyst to minimize fraud exposure by analyzing alerts and reports, patterns, and trends in fraudulent behavior. You may assist management in developing and implementing fraud rules and staying updated on emerging fraud trends.

This role requires attention to detail, strong written and verbal communication, and proficiency with MS Office; experience with Salesforce or similar case management systems is preferred.