Fraud Analyst

SmartBank; Chattanooga (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

SmartBank is seeking a Fraud Analyst to investigate unusual or high-risk financial activity and help mitigate fraud across our Southeast operations. You will analyze patterns, root causes, and red flags to improve automated and tech-based fraud solutions while maintaining high attention to detail and strict deadlines.

The role requires a Bachelor’s degree (preferred) and 2–5 years of related experience, plus annual fraud training.

Qualifications

• Bachelor's degree preferred.
• Two to five years of related experience.
• Annual fraud training will be required.

Responsibilities

• Upholds SmartBank Core Values and Core Purpose.
• Performs ongoing analysis of reports, alerts, and accounts to detect questionable and/or fraudulent activity.
• Reviews fraud alerts from Verafin and other monitoring systems to identify potential illegal activity.
• Complies with all applicable laws and regulations including the Bank Secrecy Act.
• Participates in fraud awareness and prevention training.
• Performs other duties as assigned.

Skills

Attention to detail

Analytical thinking

Critical thinking

Fast learner

Strong computer literacy

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

Position Summary:

As a SmartBank Fraud Analyst, you will investigate financial activity that exhibits unusual, illicit, or high-risk characteristics in our efforts to identify, prevent and mitigate the risk of fraud. You will identify patterns of behavior, root causes, and red flags which will be used to improve the various automated and technological solutions used by the Bank. You should have a high level of attention to detail, adhere to deadlines, have strong critical thinking, and find opportunities for improvement.

Major Duties and Responsibilities:

• Upholds SmartBank Core Values and Core Purpose.
• Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
• Performs ongoing analysis of reports, alerts, and accounts to detect questionable and/or fraudulent activity.
• Assist in reviewing and analyzing fraud alerts provided by Verafin and other monitoring systems that identifies accounts that may be engaging in or being targeted for illegal and/or fraudulent activity.
• Completes required BSA/AML/Fraud training and other compliance training as assigned.
• Comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Participates in training promoting Fraud awareness and prevention.
• Performs such other duties that may be assigned or requested.

Position Requirements and Qualifications:

Education and Experience: Bachelor's degree preferred. Two to five years of related experience in a related field.

Training Requirements (licenses, programs, or certificates):

Annual Fraud training will be required. This training will involve attendance at a seminar, class and/or webinar through another source other than the Bank's online training database. The Fraud Officer will assist in finding something that the associate can attend.

Knowledge, Skills, and Abilities:

• Knowledge of business entities and corporate structures.
• Must have the ability to handle multiple tasks under tight time constraints.
• High attention to detail.
• Highly organized.
• Strong computer literacy.
• Ability to learn new skills and tasks quickly.
• Ability to use sound judgement regarding confidential information.
• Ability to work in a fast-paced environment with minimal oversight.
• Excellent organizational, analytical, and critical thinking skills.
• Displays confidence in making decisions independently.
• Strong internet research skills, along with the ability to navigate multiple systems at once.
• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook.

With a strong foundation and a growing footprint, SmartBank delivers high-touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank's success is a commitment to creating "WOW" experiences—for both clients and team members. This people-first culture has earned national recognition, including placement on Fortune's 2025 Top 100 Best Workplaces list and Great Place To Work certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank's leadership has embedded "Smart" business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent. Guided by these principles, SmartBank has grown into a respected, high-performing financial institution trusted by the communities it serves.