Franchise Support Coordinator

Jobtailor; Alabama; On-site; USD 32,000 - 50,000; Full time

Job summary

Jobtailor is seeking an organized Administrative Support Specialist to join our Franchise Support team in Alabama. The role focuses on coordinating schedules, records, and department processes while delivering a positive experience to franchise owners and internal stakeholders.

You will assist with onboarding, onboarding materials, vendor communications, and contract administration, ensuring timely PO and invoice processing. A strong customer-service orientation is essential.

Qualifications

• Associate's degree required; bachelor's in business, administration or related field preferred.
• 1+ years of administrative, coordinator, customer service, or office support experience.
• Experience in a franchise, multi-unit, or professional services environment preferred.
• Strong organizational skills with ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication with a professional, customer-focused approach.

Responsibilities

• Provide administrative and operational support for Franchise Support department.
• Coordinate schedules, meetings, communications, records, and department processes.
• Ensure a positive experience for franchise owners and internal stakeholders.
• Support planning and execution of department meetings, training sessions, annual meetings, and special events.
• Organize and maintain department files, records, documentation, and shared resources.
• Serve as a first point of contact for franchise owner and internal inquiries.
• Respond to routine questions regarding department processes, resources, and timelines.
• Provide administrative support related to franchisee onboarding, operational processes, and department initiatives.
• Assist with vendor communications, maintain vendor records, and support contract administration activities.
• Process purchase orders, invoices, expense reports, and follow up on outstanding items.

Skills

Administrative Support

Record Management

Purchase Order Processing

Invoice Processing

Expense Report Management

Education

Associate's Degree

Bachelor's Degree in Business Administration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft SharePoint

Job description

• Provide administrative and operational support for the Franchise Support department.
• Coordinate schedules, meetings, communications, records, and department processes.
• Ensure a positive experience for franchise owners and internal stakeholders.
• Support the planning and execution of department meetings, training sessions, annual meetings, and special events.
• Organize and maintain department files, records, documentation, and shared resources.
• Serve as a first point of contact for franchise owner and internal inquiries.
• Respond to routine questions regarding department processes, resources, and timelines.
• Provide administrative support related to franchisee onboarding, operational processes, and department initiatives.
• Assist with vendor communications, maintain vendor records, and support contract administration activities.
• Process purchase orders, invoices, expense reports, and follow up on outstanding items.

Requirements

• Associate's degree required; bachelor's degree in Business Administration, Communications, or a related field preferred.
• 1+ years of administrative, coordinator, customer service, or office support experience.
• Experience in a franchise, multi-unit, or professional services environment preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Effective verbal and written communication skills with a professional and customer-focused approach.
• Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to maintain confidentiality and handle sensitive information with discretion and integrity.
• Strong attention to detail and commitment to accuracy.
• Collaborative team player who is dependable, responsive, and follows through on commitments.
• Ability to adapt to changing priorities in a fast-paced environment.

Core Competencies

Demonstrates strong organizational and communication skills while providing administrative and operational support in a franchise environment. Proficient in Microsoft 365 applications and capable of managing multiple priorities with attention to detail and confidentiality.

Highest-signal resume keywords

• Administrative Support
• Organizational Skills
• Microsoft 365 Proficiency
• Customer Service Experience
• Franchise Environment Experience

ATS Optimization Keywords

Hard Skills

• Administrative Support
• Record Management
• Purchase Order Processing
• Invoice Processing
• Expense Report Management

Soft Skills

• Effective Communication
• Attention to Detail
• Team Collaboration
• Dependability
• Adaptability

Certifications & Qualifications

• Associate's Degree
• Bachelor's Degree in Business Administration

Industry Keywords

• Franchise Support
• Multi-Unit Environment
• Professional Services
• Vendor Communications
• Confidentiality

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Microsoft SharePoint