Franchise Operations Director - Regional Growth

GNC; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

GNC is seeking a Director of Franchise Operations to direct operations across Ohio, Pennsylvania and Kentucky franchise stores, driving growth, profitability and a consistent customer experience. You will coach franchisees, ensure compliance with the GNC operating system, and mentor training initiatives.

Covering approximately 40 franchise stores, this full-time role requires strategic oversight, strong communication skills, and willingness to travel extensively in the market.

Qualifications

• Bachelor's Degree in Business or related field; MBA/MS preferred but not required.
• 8+ years progressive multi-unit retail business operations or franchise operations experience.
• 5+ years in a leadership role (direct or indirect)
• Strong verbal and written communication skills.
• Must have current driver's license.

Responsibilities

• Stay informed of exposure issues with franchisees and report to Franchise Leadership Team.
• Interpret profit and loss statements to guide franchise operators' investments.
• Instruct on sales techniques and key sales-building programs (Merchandising, Promotions and Resets).
• Maintain inventory levels to meet customer demand and growth including omni-channel.
• Facilitate communication between Franchise support departments and franchise operators.
• Provide market pricing guidance reflecting pricing philosophy while remaining competitive.
• Promote GNC brand through proven operating systems.
• Assist with start-up openings, remodels, relocations, and possess transfer conversations.
• Ensure compliance with documents, program requirements and standards; resolve disputes with franchise operators.

Job description

GNC is seeking a Director of Franchise Operations to direct operations across Ohio, Pennsylvania and Kentucky franchise stores, driving growth, profitability and a consistent customer experience. You will coach franchisees, ensure compliance with the GNC operating system, and mentor training initiatives.

Covering approximately 40 franchise stores, this full-time role requires strategic oversight, strong communication skills, and willingness to travel extensively in the market.