Franchise Onboarding Partner, FHS, US Central & West

Firehouse Subs; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Firehouse Subs is seeking a Franchisee Onboarding Partner to guide new franchisees through training and opening their first restaurant.

You will coordinate CTR-based training, follow up with CTMs, and travel to pre-opening sessions, serving as the brand liaison with vendors and departments to ensure deadlines are met.

Qualifications

• 5+ years of operations experience in QSR, retail, food & beverage, or similar industry.
• Strong in building and developing relationships with clients, colleagues, business partners.
• Skilled in root-cause problem solving methodologies.
• Ability to present operational information both orally and written (PowerPoint).
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Responsibilities

• Partner with new franchisees to assist with onboarding and guide through restaurant training and opening.
• Coordinate and schedule new franchisee training through a CTR (Certified Training Restaurant).
• Provide follow-up for training franchisees and the CTM (Certified Trainer Manager).
• Travel to facilitate pre-opening on-site training for team members and staff.
• Consult with franchisees, connect them with vendors and brand departments to meet deadlines.
• Develop strong relationships with franchisees, their teams and management for effective pre-opening training.
• Develop relationships with FBP’s to enable strong onboarding and training support.

Skills

Operations experience

Relationship building

Root-cause analysis

Presentation skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary

The Franchisee Onboarding Partner is responsible for assisting all new franchisees with their New Restaurant Opening or Acquisition. Firehouse Subs is one of the fastest growing brands in North America and new franchisees are a core part of the strategy. Day-to-day involves coordinating new franchisee training and the opening training of their first restaurant. The Franchisee Onboarding Partner works closely with Firehouse Subs franchise owners’ leadership teams to help guide them through the process and ensure that they are ready and prepared for their restaurant opening. The Franchisee Onboarding Partner is also responsible for ensuring that franchisees operate within Firehouse Subs standards and policies.

Roles & Responsibilities

• Responsible for partnering with new franchisees and their teams to assist with their onboarding and guide them through the restaurant training and opening process.
• Responsible for coordinating and scheduling the new franchisees training through a CTR (Certified Training Restaurant)
• Responsible for the follow-up of both the training franchisee, as well at the CTM (Certified Trainer Manager)
• Must be able to travel to help facilitate the pre-opening “Boots on the ground” training for the team members and staff prior to the opening.
• Consult with, advise, and provide support to franchisees by being the brand liaison, connecting them with vendors and other brand departments to ensure that they meet their deadlines.
• Develop effective professional relationships with the franchisees, their team members and management team, to enable a productive and efficient pre-opening training.
• Develop effective professional relationships with FBP’s (Franchise Business Partner) to enable a great support system for the onboarding and training of the new franchisee.

Skills & Qualifications

• 5+ years of operations experience in QSR, retail, food & beverage, or similar industry
• Strength in building and developing relationships with clients, colleagues, business partners.
• Skilled in root-cause problem solving methodologies.
• Ability to present operational information both orally and written (PowerPoint)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)

#firehousesubs

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.