Franchise Growth & Operations Partner

Hana Brands; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Hana Brands is seeking a Franchise Business Partner to work directly with franchisees to drive sales growth, ensure food safety, and maintain quality standards across multiple store locations. You will build strong retailer relationships and support openings, audits, and ongoing training.

The role requires 5–7 years in food/franchise operations, travel up to 75%, and a commitment to Hana Brands standards and technology-enabled processes.

Qualifications

• 5-7 years of food-related experience and/or franchise operations business management; bachelor’s degree is a plus
• Understanding of food quality control principles, food safety regulations, and food production processes
• Valid driver’s license; ability to travel to locations in assigned area; long distance traveling required, up to 75% domestic travel
• Strong tech skills; proficient in MS Office Suite, franchise business technology and adaptable to new technologies
• Proven ability to work independently, manage multiple priorities, and adapt to change in a fast-paced environment
• Ability to lead in company standards and best practices

Responsibilities

• Drive LFL/ Comp sales growth with franchisees through assortments, daily production targets and planning ahead for any calendar events to maximize foot traffic in each retailer
• Ensure all franchisees are compliant with purchasing expected raw materials from Hana Brands while adhering to the spec guidelines in the production manuals
• The franchisees are actively engaging with every customer that comes within 10 foot of the sushi display case and driving positive consumer feedback via Medallia
• As we grow, this position will need to support all grand opening efforts, site assessments, local permit support, competition analysis and anything additional to ensure a flawless opening
• Continuously fosters great retailer partner relationships with all retailers and ensure any concerns are corrected immediately
• Assure proper execution of company Food Safety Plan and GPM programs
• Support Daily, Weekly and/or Monthly Food Safety routine checks that include monitoring of production and SSOP, Pre & Post operation
• Ongoing education to franchisees on quality procedures, to include sensory evaluation and adherence to product specifications / recipes
• Support all new franchisee recruitment by engaging franchisees in other retailers
• Ensure franchisees consistently execute all operational standards with excellence, including:
• Maintaining fully stocked cases, sushi displays, cut fruit offerings, and in-store meal selections by 9:00 AM daily and replenished again by 5:00 PM.
• Completing all assigned Yoobic missions on a daily basis.

Education

Bachelor’s degree in Business, Operations, or related field

Job description

Hana Brands is seeking a Franchise Business Partner to work directly with franchisees to drive sales growth, ensure food safety, and maintain quality standards across multiple store locations. You will build strong retailer relationships and support openings, audits, and ongoing training.

The role requires 5–7 years in food/franchise operations, travel up to 75%, and a commitment to Hana Brands standards and technology-enabled processes.