Franchise Growth & Operations Leader

JETSET Pilates®; Dallas (TX); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health plan contribution (75%) and add

Dental,Vison,Life,Pet insurance

401(k) with up to 4% match

Flexible fitness & wellness membership

Paid time off and holidays

Job summary

JETSET Pilates is seeking a Franchise Business Manager to partner with franchise owners and General Managers to accelerate revenue growth, operational excellence, and brand consistency across studios. This hybrid role blends strategic coaching with hands-on support, KPI reviews, business planning, and field engagement.

The ideal candidate has 5–7+ years in franchise or studio operations, strong P&L experience, and a passion for boutique fitness.

Qualifications

• Bachelor’s degree in Business, Operations, Finance, Hospitality, or a related field (or equivalent professional experience)
• 5-7+ years of experience in franchise or studio operations, multi-unit leadership, or business consulting
• 3-5 years of experience reviewing P&Ls and developing performance improvement plans
• Proven ability to positively impact revenue growth, utilization, conversion, and overall P&L performance
• Strong knowledge of hiring, training, performance management, and team development best practices
• Excellent written and verbal communication skills
• 2 years of experience working in Mindbody, AXLE, and BI/reporting tools
• Ability to travel regularly to support franchise partners in the field
• A passion for boutique fitness, well-being, and community impact

Responsibilities

• Own the day-to-day business relationship for an assigned portfolio of franchisees
• Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics
• Lead recurring consultative sessions and performance check-ins focused on execution, accountability, and growth
• Support franchisees through pre-opening, stabilization, and optimization phases of the business
• Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability
• Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps
• Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies
• Identify early warning signs of underperformance and proactively intervene with structured support plans
• Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems
• Conduct operational reviews, audits, and business evaluations as needed
• Partner with internal teams to address escalations related to quality, staffing, or brand compliance
• Protect the integrity of the JETSET experience while supporting franchisee success
• Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance
• Support the rollout of new initiatives, programs, and tools across the franchise network
• Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement
• Help scale proven strategies from top-performing studios across the system
• You are comfortable coaching franchise owners and senior operators while balancing support with accountability
• You think like an operator and can translate data into clear, actionable guidance
• You thrive in fast-moving environments and can manage multiple markets and priorities simultaneously
• You communicate clearly and confidently, even in challenging or high-stakes conversations
• You care deeply about brand consistency, client experience, and long-term studio health
• Franchise Partner Mindset - Builds trust-based relationships while holding franchisees accountable to brand and performance standards
• Data-Driven Operator -Uses KPIs, financials, and trends to guide decision-making and coaching
• Relationship Builder - Skilled at influencing without authority and navigating complex stakeholder dynamics
• Problem Solver - Able to assess operational challenges and translate them into clear action plans
• Proactive Communicator - Keeps stakeholders aligned, informed, and focused on priorities
• Structured & Organized - Manages multiple studios, timelines, and initiatives with consistency and clarity
• Startup-Oriented - Comfortable creating structure, refining processes, and evolving alongside a growing brand
• Consumer Understanding - Has an understanding of the luxury brand experience and a high level of service standards
• Follows Up and Follows Through - Able to deliver a high-touch level of support by staying engaged and ensuring action items are moved from discussion to execution

Skills

Franchise operations

Leadership

Data-driven

Communication

Travel readiness

Startup mindset

Education

Bachelor’s degree in Business or related field

Tools

Mindbody

AXLE

BI/reporting tools

Job description

JETSET Pilates is seeking a Franchise Business Manager to partner with franchise owners and General Managers to accelerate revenue growth, operational excellence, and brand consistency across studios. This hybrid role blends strategic coaching with hands-on support, KPI reviews, business planning, and field engagement.

The ideal candidate has 5–7+ years in franchise or studio operations, strong P&L experience, and a passion for boutique fitness.