Franchise Growth & Operations Leader

JETSET Pilates; Miami, Northern (FL, KY); Hybrid; USD 82,000 - 95,000; Full time

Benefits offered by this job

Health plan contribution (75%)

401(k) match up to 4%

Flexible fitness & wellness membership

Paid time off & company holidays

Professional development opportunities

Job summary

JETSET Pilates is seeking a Franchise Business Manager to partner with franchise owners and General Managers, driving revenue growth, operational excellence, and brand consistency across studios. This onsite role in Miami involves coaching, KPI reviews, business planning, and field engagement to ensure top-tier franchise performance.

The role combines strategic guidance with hands-on support, focusing on profitability, scheduling, staffing, and cost control while upholding brand standards and

Qualifications

• Bachelor’s degree in Business, Operations, Finance, Hospitality, or related field.
• 5-7+ years in franchise or studio operations, multi-unit leadership, or business consulting.
• 3-5 years reviewing P&Ls and developing performance improvement plans.
• Proven ability to positively impact revenue growth, utilization, conversion, and overall P&L performance.
• Strong knowledge of hiring, training, performance management, and team development best practices.
• Excellent written and verbal communication skills.
• 2 years of experience with Mindbody, AXLE, and BI/reporting tools.
• Ability to travel regularly to support franchise partners in the field.
• A passion for boutique fitness, well-being, and community impact.

Responsibilities

• Own the day-to-day business relationship for an assigned portfolio of franchisees.
• Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics.
• Lead recurring consultative sessions and performance check-ins focused on execution, accountability, and growth.
• Support franchisees through pre-opening, stabilization, and optimization phases of the business.
• Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability.
• Review franchisee P&L and partner with owners on action plans to address cost control opportunities and performance gaps.
• Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies.
• Identify early warning signs of underperformance and proactively intervene with structured support plans.
• Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems.
• Conduct operational reviews, audits, and business evaluations as needed.
• Partner with internal teams to address escalations related to quality, staffing, or brand compliance.
• Protect the integrity of the JETSET experience while supporting franchisee success.
• Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement.
• Help scale proven strategies from top-performing studios across the system.

Skills

Franchise operations

Multi-unit leadership

Data-driven coaching

Communication

Travel readiness

Education

Bachelor’s degree in Business/Operations/Finance/Hospitality

Tools

Mindbody

AXLE

BI/reporting tools

Job description

JETSET Pilates is seeking a Franchise Business Manager to partner with franchise owners and General Managers, driving revenue growth, operational excellence, and brand consistency across studios. This onsite role in Miami involves coaching, KPI reviews, business planning, and field engagement to ensure top-tier franchise performance.

The role combines strategic guidance with hands-on support, focusing on profitability, scheduling, staffing, and cost control while upholding brand standards and