Franchise Growth Lead & Coach

Socket.dev; Denver (CO); On-site; USD 108,000 - 135,000; Full time

Benefits offered by this job

Bonus eligible

Long-term incentive

Benefits eligible

Job summary

McDonald’s in the United States is seeking a Franchise Operations Lead who serves as the primary point of contact to assigned franchisees. You will partner with the Operations Officer and Field VP to drive US strategy, deliver QSC and guest experience, and support growth initiatives.

The role requires strong analytical and communication skills, ability to coach and influence, and comfort with data analysis to improve guest counts, sales and cash flow.

Qualifications

• Strong analytical and creative problem-solving skills.
• Ability to influence others through storytelling.
• Strong communicator with ability to convey ideas at various levels of granularity and tailor messaging to all audiences.
• Strong organizational skills, with the ability to balance relevant priorities.
• Operates effectively in a team environment.
• Insightful problem solver with strong knowledge and intuition surrounding drivers and metrics of business performance.
• Adeptly translates numerical information into actionable insights.
• Builds strong relationships with teams across the organization to open lines of communication.

Responsibilities

• Lead contact and business coach to assigned franchisees.
• Cultivate productive relationships to improve business results.
• Help Franchisee improve customer satisfaction, Guest Counts, and sales & cash flow.
• Protect the McDonald’s brand by addressing issues affecting customer experience.
• Identify root causes through data analysis and observations.
• Collaborate on growth plans and objectives with the Franchisee.
• Conduct coaching activities for the Franchisee’s organization.
• Utilize data and best practices to guide decisions.

Skills

Strong analytical and creative problem

Influence others through storytelling

Strong communicator

Strong organizational skills

Team oriented

Data-driven mindset

Translating data into insights

Relationship building

Job description

McDonald’s in the United States is seeking a Franchise Operations Lead who serves as the primary point of contact to assigned franchisees. You will partner with the Operations Officer and Field VP to drive US strategy, deliver QSC and guest experience, and support growth initiatives.

The role requires strong analytical and communication skills, ability to coach and influence, and comfort with data analysis to improve guest counts, sales and cash flow.