Franchise & Distributor Relations Manager

Independent Purchasing Cooperative; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Independent Purchasing Cooperative (IPC) in the U.S. is seeking a Manager of Distribution & Franchising Relationships to lead onboarding and ongoing franchisee support across North America.

You will coordinate DC transitions, ensure effective communication, and build strong partnerships with distributors and franchisees to enhance profitability and service levels. The role emphasizes traveling to franchise locations, delivering training, and diagnosing supply-chain challenges to provide tailored

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field.
• 3+ years of proven experience in relationship management or customer service.
• Experience in the food service distribution industry.
• Exceptional communication and people skills.
• Strong problem-solving capabilities and keen diligence.
• Ability to work both independently and collaboratively within a team.
• Proficiency in CRM tools and Microsoft Office Suite.

Responsibilities

• Assist the Distribution Manager with key DC transitions to ensure franchisees and distributors have the necessary information and experience for success.
• Provide post-transition support to franchisees and distributors, staying in the field for several weeks to ensure the finer details of DC transitions are executed.
• Proactively identify and address potential onboarding challenges to ensure a seamless and positive experience.
• Establish and maintain strong, collaborative relationships with distributors and franchisees, serving as their primary point of contact throughout onboarding and transitional phases.
• Foster a culture of trust and open communication, promoting long-term partnerships and mutual success.
• Conduct restaurant visits and meet with key franchisees, managers, and sandwich artists to support challenges.

Skills

Relationship management

CRM tools

Communication

Problem solving

Travel readiness

Education

Bachelor's degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field

Tools

CRM tools

Microsoft Office Suite

Job description

Independent Purchasing Cooperative (IPC) in the U.S. is seeking a Manager of Distribution & Franchising Relationships to lead onboarding and ongoing franchisee support across North America.

You will coordinate DC transitions, ensure effective communication, and build strong partnerships with distributors and franchisees to enhance profitability and service levels. The role emphasizes traveling to franchise locations, delivering training, and diagnosing supply-chain challenges to provide tailored