Franchise Business Consultant - Baskin-Robbins(Phoenix Remote)

IRB USA Inspire Resources; Arizona; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Inspire is seeking a Business Consultant to manage a portfolio of franchisees, coaching teams toward sales, profits and growth while delivering a consistent and safe brand experience. You will travel to consult with franchisees, align priorities, and drive remodels or new openings in collaboration with cross‑functional partners.

The role emphasizes data-driven coaching, strong communication, and ongoing performance reviews to ensure franchisee commitments are met.

Qualifications

• Minimum High School or GED required; 4-year/bachelor’s degree preferred.
• 5+ years in supervisory management or district-level multi-unit operations.
• Prior leadership experience with franchises or multi-unit teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Achieve operations and business performance goals for their portfolio of Franchisees.
• Facilitate Annual Planning and Franchise Business Review with Franchisees.
• Align priority areas to drive sales, profitability and network growth.
• Coach Franchisees through regular check-ins to follow through on commitments.
• Track data and analytics to guide Franchisee actions and decisions.
• Support remodels and new restaurant openings; coordinate with construction.

Skills

Oral communication

Written communication

Interpersonal skills

Organizational skills

Time management

Data-driven decisions

Cross-functional collaboration

Analytical thinking

Education

High School or GED

4-year/Bachelor’s Degree

Job description

Business Consultants are responsible for an assigned portfolio of Franchisees. They collaborate with Franchisees to set and achieve-or-exceed goals for their networks to drive the business in the areas of sales, profits, and network growth. To accomplish this, Business Consultants will focus on coaching and influencing Franchise organizations in their delivery of consistent and safe brand experience, same-store comp growth, and (where applicable) organizational preparation for additional unit growth.

Duties and Responsibilities

Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader. Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments. Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience. Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments. Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans. Interpret data to provide coaching and recommendations on priorities for Franchisee to address. Follow up on Franchisee commitments and monitor data to check progress. Support Franchisees in understanding the processes for remodeling and building new restaurants. Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications. Provide support during all remodel and new store openings. Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts. Monitor and support the execution of local, DMA and regional marketing plans. Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators Partner with Field Training Team to coordinate training support to the franchisee. Ensure the effective use of G&A expenses within parameters set by regional leads. Complete all responsible administrative functions and requirements of the position in a timely manner.

Education Requirements

Minimum High School or GED Preferred 4 Year / Bachelor’s Degree Minimum Years of Experience 5 years in supervisory management or district level multi-unit operations Prior leadership experience

Knowledge, Skills, and Abilities

Good oral and written communication and interpersonal skills Excellent organizational skills – able to effectively manage time, plan, and work independently with minimal supervision Must be able to build credibility and trusting relationships with internal and external stakeholders Able to develop and execute plans to drive results Able to use data to inform decisions Able to bring people together to solve problems Resourceful and highly adaptable to changes in direction; can effectively adapt to different situations and personalities Curious with a desire for continuous learning Thorough understanding and knowledge of restaurant operations Sound business and financial acumen Skilled at consultation and strategic coaching Compliance orientation Big-picture orientation Innovation and creativity

Travel Required

Must be willing to travel to consult with portfolio of franchisees, based upon the needs of the portfolio

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,400 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across 55 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.