Franchise Business Coach III

Service Experts LLC; Richardson (TX); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Service Experts LLC in Richardson, TX is seeking a Franchise Business Coach III to drive profitability and franchise performance. You will own relationships with franchisees, lead onboarding, and ensure disciplined execution of SOPs.

The role emphasizes data-driven coaching, KPI tracking, cross-functional coordination, and growth from owner-operator to scalable teams within the home services ecosystem. This position requires strategic mindset, strong financial acumen, and collaboration with

Qualifications

• Bachelor's degree required or equivalent experience.
• Strong financial acumen with ability to read P&L and margins.
• Experience coaching business owners or operators to improve performance.
• Experience coordinating cross-functional resources during start-up or market launches.
• Experience in home services or related field is preferred.
• Familiarity with ServiceTitan or similar field service platforms.

Responsibilities

• Own the performance relationship with assigned franchisees and lead regular business reviews.
• Coordinate onboarding and start-up readiness with internal teams and franchise owners.
• Serve as liaison between franchisees and corporate departments to secure resources and guidance.
• Drive accountability through KPI tracking, action plans, and follow-up.
• Coach franchisees on revenue, margins, and cost control to drive profitability.
• Ensure execution of SOPs and system adoption (ServiceTitan, reporting tools).
• Identify operational gaps and implement corrective action plans.
• Support franchisee growth from owner-operator to scalable teams.
• Align marketing performance with KPI benchmarks (leads, bookings, ROI).
• Conduct field visits, audits, and training activities.

Skills

Financial acumen (P&L, margins, KPI)

Coaching business owners/operators

Accountability & performance

Cross-functional coordination

Onboarding/start-up launches

ServiceTitan experience

Education

Bachelor's Degree

Tools

ServiceTitan

CRM systems

Job description

## Franchise Business Coach IIIApply: Richardson, Texas: Full time: Posted Yesterday: R102087Welcome!The Franchising Specialist III has in-depth knowledge of best practices and practical expertise in Franchising . May lead small-scaled projects with resource needs and manageable risks. Solves complex challenges by exercising judgement based on analysis of multiple sources. Provides guidance to less experienced colleagues on the team.Core Responsibilities * Own the performance relationship with assigned franchisees and lead monthly and quarterly business reviews* Coordinates franchise onboarding and start-up readiness activities in partnership with internal departments, vendors, and franchise owners to support successful launches and early-stage operating discipline* Serve as liaison between franchise owners and corporate departments, ensuring owners receive the resources, guidance, and support needed to operate their businesses effectively* Drive accountability through KPI tracking, action plans, and follow-up* Coach franchisees on financial performance including revenue, margins, and cost control* Ensure execution of standard operating procedures and system adoption (ServiceTitan, reporting tools)* Identify operational gaps and implement corrective action plans* Support franchisee growth from owner-operator to scalable team-based businesses* Align marketing performance with required KPI benchmarks (leads, bookings, ROI)* Conduct field visits, ride-alongs, and operational audits* Support training, onboarding, and execution of the Operations Enhancement Program (OEP)* Monitor compliance, brand standards, and risk areas across franchise locations* Utilize CRM to document all contact with franchiseesKey Success Metrics* Franchise revenue growth and profitability* KPI adoption and compliance* Operational consistency and system usage* Improvement in underperforming locations* Onboarding and start-up milestone completion for assigned franchisees* Franchisee support responsiveness and cross-functional issue resolutionQualifications* Strong financial acumen (P&L, margins, KPI tracking)* Experience coaching business owners or operators* Ability to drive accountability and performance improvements* Experience coordinating cross-functional resources during business start-up, onboarding, or new-market launch activities preferred* Experience in home services and/or ServiceTitan preferredCore Competencies* Operator mindset with strong business acumen* Data-driven decision making* Ability to coach and develop franchisees* Execution-focused with bias toward actionReporting Structure* Reports to: VP, Franchise Operations* Collaborates with Marketing, Training, Finance, Field Operations, and other corporate support teams as needed to support franchise owner success• Minimum Experience: 4+ years• Minimum Education: Bachelor's DegreeEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.