Framing Center Lead — Drive Custom Framing Sales

Michaels; Saint Cloud (MN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Telemedicine services

Flexible spending accounts

Job summary

Michaels in St. Cloud, MN is seeking a Retail Custom Frame Manager to lead and coach a team of framers. You will focus on building customer relationships and creating custom framing solutions while driving sales and ensuring on-time delivery.

The role requires basic computer skills and prior experience in retail management or custom framing. You will participate in interviewing, training, and performance management, with duties including inventory control and store operations.

Qualifications

• Basic computer skills.
• Preferred: previous custom framing experience.
• Preferred: retail management experience.
• Preferred: experience leading a sales team.

Responsibilities

• Lead and coach the framing team to build strong customer relationships and framing solutions.
• Drive custom framing sales and deliver on-time framing projects by workload planning with the Store Manager.
• Aim for KPIs and guide the team to meet role KPI targets.
• Assist with interviewing, onboarding, coaching, and training; participate in performance management.
• Manage inventory, shrink and safety programs; support truck unloads and stocking.
• Serve as Manager on Duty (MOD) and ensure SOPs and company programs are followed.
• Engage with customers, locate products, and provide framing solutions; support Omni channel processes.

Skills

Leadership

Customer service

Team management

Communication

Flexibility

Job description

Michaels in St. Cloud, MN is seeking a Retail Custom Frame Manager to lead and coach a team of framers. You will focus on building customer relationships and creating custom framing solutions while driving sales and ensuring on-time delivery.

The role requires basic computer skills and prior experience in retail management or custom framing. You will participate in interviewing, training, and performance management, with duties including inventory control and store operations.