Fragrance & Beauty Director — Elite Client Experience

Chanel; Nashville (MI); On-site; USD 92,000 - 122,000; Full time

Benefits offered by this job

Wellbeing resources

Family and care giving benefits

Generous paid time off

Job summary

CHANEL Fragrance & Beauty Boutique Director role in Green Hills seeks a dynamic leader to develop staff, own recruiting and onboarding, and drive exceptional client experiences. The holder leads sales with an omni-channel mindset, upholds boutique standards, and partners with HR to manage performance and growth in a luxury retail environment.

The role requires strong leadership, a focus on client experience, and the ability to balance store operations with brand storytelling.

Qualifications

• Proven ability to lead and develop boutique teams.
• Strong focus on succession planning and career development.
• Experience coaching staff to deliver exceptional client experiences.

Responsibilities

• Develop and coach the boutique team to achieve high performance.
• Lead recruitment for all roles on the team, including freelancers.
• Oversee onboarding and ensure consistent store experience.
• Drive omni-channel growth through in-store and online channels.
• Foster diversity, mutual respect, and team collaboration.
• Own leadership on the sales floor and model expected behaviors.
• Manage store operations, budgets, and loss prevention.
• Build relationships with internal partners and external vendors.

Skills

Team development

Leadership

Client experience

Sales focus

Omni-channel

Recruitment

Onboarding

Communication

Diversity & inclusion

Education

Bachelor's degree

Job description

CHANEL Fragrance & Beauty Boutique Director role in Green Hills seeks a dynamic leader to develop staff, own recruiting and onboarding, and drive exceptional client experiences. The holder leads sales with an omni-channel mindset, upholds boutique standards, and partners with HR to manage performance and growth in a luxury retail environment.

The role requires strong leadership, a focus on client experience, and the ability to balance store operations with brand storytelling.