FP Movement Store Lead | Wellness Brand Ambassador

URBN Urban Outfitters, Inc.; Los Angeles (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder for our FP Movement store in Studio City, CA.

You will collaborate with the leadership team to create an engaging customer experience, drive sales, and promote wellness through personalized service and product recommendations. You will lead and mentor team members, manage daily operations, ensure consistent visual standards, and participate in omni-channel initiatives.

Qualifications

• Passion for FP Movement and/or connection to the local fitness community.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the brand.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer.
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness.
• Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners.
• Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective.
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram.
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance.
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement’s visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.

Skills

Team leadership

Customer service

Flexibility

Communication

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder for our FP Movement store in Studio City, CA.

You will collaborate with the leadership team to create an engaging customer experience, drive sales, and promote wellness through personalized service and product recommendations. You will lead and mentor team members, manage daily operations, ensure consistent visual standards, and participate in omni-channel initiatives.