Foundry Reception

The Edgewater Hotel; Duluth (MN); On-site; USD 21,000 - 25,000; Part time

Job summary

The Edgewater Hotel is seeking a Wellness Receptionist for Foundry Wellness in Duluth, MN. You will warmly welcome spa guests, manage bookings across treatments and spa access, coordinate with therapists, process payments, and keep the front desk serene and polished.

Ideal candidates have 1–2 years front desk or hospitality experience, superb communication, familiarity with spa software such as Mindbody or Book4Time, and a calm, detail-oriented approach during busy periods.

Qualifications

• 1–2 years front desk, hospitality, or spa reception experience
• Warm, professional communication and guest-focused service
• Familiarity with spa software platforms such as Mindbody or Book4Time

Responsibilities

• Welcome spa guests and members with a polished presence and check-in
• Manage appointment bookings, confirmations, and changes
• Coordinate with therapists and spa attendants to keep daily schedule flowing
• Process payments, gift cards, and retail transactions accurately
• Maintain a serene front desk area aligned with spa aesthetics
• Respond to guest inquiries in person and via phone/email
• Upsell treatments, packages, and retail when appropriate
• Assist with intake forms, waivers, inventory, and daily reporting
• Handle light administrative tasks as needed

Skills

Front desk experience

Hospitality experience

Communication skills

Attention to detail

Multitasking

Polished appearance

Availability weekends

Spa software Mindbody

Book4Time familiarity

Tools

Mindbody

Book4Time

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Foundry Reception

Health Club Part Time Manual Labor Duluth, MN, US

3 days ago Requisition ID: 1595

About The Role:

Foundry Wellness is a place of restoration, balance, and exceptional care, and as the Wellness Receptionist, you'll be the first and last impression of that experience. From welcoming members and guests with genuine warmth to coordinating appointments with precision, you'll ensure every visit feels seamless, personalized, and elevated. Whether it's a returning member arriving for a workout or thermal session, or a stop at the Fuel Bar, or a new resident exploring our wellness offerings for the first time, you'll create a calm, polished, and welcoming experience that reflects the Foundry Wellness brand. By connecting members and guests to our services, amenities, and Fuel Bar offerings, you'll help cultivate a vibrant community centered on wellness and hospitality.

What You’ll Do:

• Welcome spa guests and members with a friendly, polished presence- offering a personalized, seamless check-in experience.
• Manage appointment bookings, confirmations, and changes across treatments, thermal spa access, and wellness services.
• Coordinate with therapists and spa attendants to ensure the daily schedule flows smoothly and efficiently.
• Handle payment processing, gift card sales, and retail transactions with accuracy and care.
• Maintain a serene and well-presented front desk area, aligned with the aesthetic and energy of the spa.
• Respond to guest inquiries- both in person and by phone/email – with knowledgeable, timely, and elevated service.
• Upsell treatments, packages, and retail products where appropriate, always keeping guest needs in mind.
• Assist with light administrative tasks such as intake forms, waivers, inventory tracking, and daily reporting.
• All other duties as assigned

What You Bring:

• 1-2 years of front desk, hospitality, or spa reception experience – ideally in a luxury or wellness-focused setting.
• Warm, professional communication skills and a natural ability to make guests feel at ease.
• Familiarity with spa or booking software platforms (e.g., Mindbody, Book4Time or similar).
• Attention to detail and multitasking ability – you stay calm and collected even when the spa is busy.
• A well-groomed, polished appearance that reflects the tone of a luxury wellness environment.
• Availability to work a flexible schedule including weekends, evenings, and some holidays.

Bonus Points If You:

• Have an interest in health and wellness.
• Bring a sense of calm, grounded energy that enhances the overall guest experience.

Physical Requirements

• Regularly required to talk, hear, and communicate effectively.
• Frequently required to stand, walk, reach, and lift.
• Must regularly lift/move up to 10 lbs. and occasionally up to 50 lbs.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.