Founding Technical Account Manager (French Speaking) m/f/d

voize; Deutschland; Hybrid; USD 104,000 - 139,000; Full time

Benefits offered by this job

Stock options

30 vacation days

Berlin office or remote across Germany

Job summary

voize is hiring a Founding Technical Account Manager (France) to own the lifecycle of our first French customers, from implementation to ongoing support. You will be the sole technical owner, performing hands-on troubleshooting and building processes for a scalable French team.

You’ll operate across Technical Support and Solution Engineering, delivering clear customer outcomes while shaping playbooks, documentation, and escalation paths for future hires in France and across Europe.

Qualifications

• Several years of experience in technical support, solutions engineering, TAM, or implementation in B2B SaaS or health-tech.
• Hands-on troubleshooting with logs, APIs, integrations, networking, and device/MDM setups.
• Founding-role autonomy: build processes and docs from scratch.

Responsibilities

• Own end-to-end technical setup and rollout for French customers.
• Provide inbound technical support for the French market; triage, troubleshoot, and resolve.
• Diagnose issues across app, backend, and customer IT; communicate in French.
• Build the French playbook: setup docs, escalation paths, and recurring-issue tracking.
• Voice of the customer: categorize escalations and feed product/engineering.
• Coordinate with EU teams to streamline French requests without ad hoc help.
• Translate learnings into better processes and product feedback.

Skills

Technical support

Solutions engineering

Technical account management

Implementation

Troubleshooting

Documentation

Communication (French)

Communication (English)

German a plus

Job description

Why voize? Because we're more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission!

Your Mission: Be the technical backbone of our French launch

France is our next big market - and as our Founding Technical Account Manager (France), you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.

This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solution Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole French technical team will run on tomorrow. Your work makes voize's first French customers wildly successful - and referenceable.

Your Daily Business - No two days are alike

• Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage
• Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage, troubleshoot, resolve, or elevate within agreed response expectations
• Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way, in French
• Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future hires in the market will ramp on
• Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product, Support, and Solution Engineering
• Work hand in hand with our EU teams: clear escalation paths into Support, Solution Engineering, and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team
• Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes, documentation, and product feedback

Your Skillset - What you bring to the table

• Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment
• Hands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you
• Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked
• Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report
• Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving
• Full professional proficiency in French (spoken & written) - you'll work with French facilities and their IT partners every day - plus a very good command of English for internal collaboration. German is a plus.

Nice to have (but not required)

• Experience in healthcare, senior care, or another regulated industry - knowledge of the French care sector and its software ecosystem is a big plus

Growing together - what you can expect at voize

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses
• You decide when you work best, that means flexible working hours and a good hybrid set-up.