Founding Ops & CS Manager - B2B SaaS

Meyandy LLC; Germany (OH); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Equity: 0.25-0.75% VSOP

Base salary €70,000 per year

Job summary

Meyandy LLC is seeking an Operations & Customer Success hire to join as the first dedicated role. You will onboard, support, and grow 40+ B2B clients across 14+ industries for their AI Visibility Content Engine.

You will work directly with the founding team in Munich or Hamburg, Germany, delivering value from day one and shaping scalable client success processes in an early-stage environment.

Qualifications

• 0-2 years in customer success, operations, or startup environment (onboarding focus).
• B2B SaaS onboarding and support experience preferred.
• Fluent in German and English, both written and spoken.

Responsibilities

• Own end-to-end onboarding for new B2B clients.
• Serve as primary contact for growing client portfolio and drive retention.
• Identify client needs and translate feedback to product improvements.
• Develop scalable processes for client communication, reporting, and success tracking.
• Collaborate with founders on operations, tooling, and workflows.
• Support upsell conversations by demonstrating product value and goals.

Skills

German-English bilingual

Strong communication

Onboarding

Client relationship management

Job description

Meyandy LLC is seeking an Operations & Customer Success hire to join as the first dedicated role. You will onboard, support, and grow 40+ B2B clients across 14+ industries for their AI Visibility Content Engine.

You will work directly with the founding team in Munich or Hamburg, Germany, delivering value from day one and shaping scalable client success processes in an early-stage environment.