Founding Ops & CS Lead — Equity (Germany)

Meyandy LLC; Germany (OH); On-site; USD 69,000 - 89,000; Full time

Benefits offered by this job

Equity: 0.25-0.75% VSOP

Direct exposure to founders

Lead a scaling team

Job summary

Meyandy LLC is seeking its first dedicated Operations & Customer Success hire in a fast-growing B2B SaaS startup focused on AI content. You will own the full post-sales journey for 40+ enterprise and mid-market clients, collaborating directly with the founders.

This role offers real equity upside and the chance to shape scaling of operations and client relationships from the ground up. The position is based on-site in Germany (Munich or Hamburg) with no visa sponsorship.

Qualifications

• Ownership mindset with proactive, autonomous work style.
• Strong communication and relationship-building for B2B clients.
• Ability to work directly with founders in a fast-growing startup.
• Eligible to work in Germany without visa sponsorship.
• On-site work in Munich or Hamburg; remote not available.

Responsibilities

• Own onboarding for new B2B clients, ensuring a smooth, high-quality experience from day one.
• Manage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contact.
• Identify expansion and upsell opportunities within the existing client base.
• Build and improve repeatable processes for customer success, onboarding, and operational workflows.
• Work with founders on product feedback loops, process improvements, and strategic client initiatives.
• Track key customer health metrics and proactively address churn risks.
• Contribute to internal tooling and documentation to support the team as it scales.

Skills

Ownership mindset

Excellent communicator

German work eligibility

Job description

Meyandy LLC is seeking its first dedicated Operations & Customer Success hire in a fast-growing B2B SaaS startup focused on AI content. You will own the full post-sales journey for 40+ enterprise and mid-market clients, collaborating directly with the founders.

This role offers real equity upside and the chance to shape scaling of operations and client relationships from the ground up. The position is based on-site in Germany (Munich or Hamburg) with no visa sponsorship.