Founding Enterprise Customer Success Manager (Remote)

EQL Tech (frontier talent); United States; On-site; USD 90,000 - 130,000; Full time

Job summary

WaterOne.AI is seeking its founding Customer Success Manager to own a portfolio of Fortune 500 and enterprise customers from a remote US location. You will drive onboarding, adoption, retention, renewals, and expansion, working directly with senior stakeholders and shaping the customer success function from the ground up.

You will use AI tools daily to build workflows, lead advisory projects, and collaborate with the CEO on strategy and execution.

Qualifications

• Bachelor's degree and approximately five or more years of relevant professional experience.
• Strong customer success, account management, consulting or other customer-facing experience, ideally with enterprise customers.
• Excellent communication, stakeholder management, research and analytical problem-solving skills.
• Demonstrated ability to use AI tools (Claude, ChatGPT, or similar) through natural-language instructions to create and improve workflows
• Curiosity and confidence in learning unfamiliar industries, products and engineering-related challenges.
• Strong ownership, organization, judgment, and follow-through
• Ability to work with substantial Pacific Time overlap and travel to California approximately once every one to two months
• Authorization to work in the United States

Responsibilities

• Own a portfolio of enterprise SaaS accounts with visibility of goals, adoption, risks, and next steps.
• Lead weekly check-ins and QBR-style reviews; coordinate responsive support between meetings.
• Onboard new customers and expanded user groups so WaterOne.AI becomes embedded in their workflows.
• Drive customer retention, renewals, and expansion revenue; contribute to sales conversations and pilot design.
• Deliver focused research and advisory projects that sharpen customers' go-to-market decisions.
• Use AI tools (Claude, ChatGPT, and similar) to build, test, and refine workflows through natural-language instructions.
• Build the customer success operating system: account plans, health tracking, onboarding standards, renewal processes.

Job description

WaterOne.AI is seeking its founding Customer Success Manager to own a portfolio of Fortune 500 and enterprise customers from a remote US location. You will drive onboarding, adoption, retention, renewals, and expansion, working directly with senior stakeholders and shaping the customer success function from the ground up.

You will use AI tools daily to build workflows, lead advisory projects, and collaborate with the CEO on strategy and execution.