Founding Customer Success Manager

Lightfield; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Meaningful early equity

Health insurance (medical, dental, vis

3 weeks of PTO

11 paid company holidays

3 months of paid family leave

Wednesdays work from home

Regular team dinners, events, offsites

401k plan

Commuter and lunch stipend

Job summary

Lightfield is seeking a founding Customer Success Manager to own what happens after sign, migrating accounts and getting them live and growing on Lightfield. You’ll inherit real customers and move them from onboarding to expansion, helping them run their business on our platform each month.

You’ll start with direct account work and, as you prove impact, scale to larger customers and broader scope. You’ll report to the Head of Customer Success and collaborate daily with sales, product, and

Qualifications

• 4+ years in customer success, account management, or solutions consulting at a technical B2B product.
• Ability to own accounts from onboarding through expansion.
• Experience shipping automations, workflows, and integrations.
• Proven track record turning stalled or underutilized accounts around.

Responsibilities

• Own our most important customers from sign‑on and drive their growth.
• Build workflows and automations within the product to replace manual work.
• Drive adoption across the customer’s team until Lightfield becomes their daily workflow.
• Identify opportunities to expand and grow the account with the customer.

Skills

Customer success

Account management

Solutions consulting

Technical B2B product

Onboarding and expansion

Tools

CRM systems

Job description

About LightfieldLightfield is an AI-native CRM that assembles itself from your email, calendar, and meetings. It captures every interaction and turns it into organized context: accounts, tasks, follow-ups, and insights, so nothing slips through the cracks.

We’re rethinking CRM from first principles. Instead of forcing teams to maintain rigid systems, Lightfield learns from how companies actually work, adapting, automating, and surfacing the insight that drives growth.

We’re building the CRM platform we always wished existed: fast, intelligent, and genuinely helpful.

We are backed by Greylock, Lightspeed, and Coatue, and our founders previously built Tome, a generative AI presentation product used by over 25 million people. Before Lightfield, our team worked on Llama, Instagram, Facebook Messenger, Pinterest, Google, and Salesforce.

About the Role

We've shipped a product founders love, with nearly 2,000 companies signed up since our November launch. For teams who go deep, Lightfield replaces a whole stack: the CRM, the enrichment, the sequencing, and the operator who wired it all together. We need someone to own what happens after they sign, and to get them there: migrated, live, and growing.

This is a founding role. We've built the early foundation - the processes, the playbooks, the first customers - and now we need someone to own it and take it further. You'll inherit real accounts, high-growth startups already running on Lightfield, and take them from signed to running their business on us, and getting more from it every month.

You'll do the account work directly at first, and the scope grows quickly, into larger customers and more responsibility as you build. For the right person, it’s a seat you build a function or a career on. You'll report to the Head of Customer Success and work daily with sales, product, and engineering.

What You’ll Do

• You own our most important customers from the moment they sign, and you own the value they get and how much they grow: Migrate them onto Lightfield and get their business running on it quickly
• Build their workflows and automations in the product, so Lightfield does the work they used to do by hand
• Drive adoption across the whole team, until Lightfield is where their daily work happens
• Spot where they can get more from the platform, make the case, and grow the account as they do
• You’re in the product with your customers throughout, building alongside engineers who stay close to the people they build for.

What We’re Looking For

• 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying your own book and a number
• You’ve owned accounts from onboarding through expansion, and can name the ones you grew, by how much, and what you did to get there
• You build in the products you run. You've shipped the automations, workflows, and integrations that made a customer successful, with your own hands
• You’ve taken a stalled or underused account and turned it around, and can take us through exactly how
• You engage founders and VPs as a peer on their whole business - their pipeline, their process, their goals
• You teach so well that customers outgrow needing you
• You’re the first dedicated customer success hire on the team. You'll build on the foundation we have and shape how the function grows
• Bonus: you've worked inside consumption or usage-based pricing, and you know how usage, value, and expansion feed each other

Benefits & Perks

• Competitive salary
• Meaningful early equity
• Health insurance (medical, dental, vision)
• 3 weeks of PTO
• 11 paid company holidays + we enjoy a winter holiday break
• 3 months of paid family leave
• Wednesdays work from home
• Regular team dinners, events, offsites, and retreats
• 401k plan
• Other perks include: commuter and lunch stipend