Forward-Deployed Account Executive (Post-Sales)

Slope; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A tech startup in San Francisco is seeking a Founding Account Manager to own post-sales customer relationships and drive revenue growth. The successful candidate will manage customer onboarding, ensure seamless transitions, and identify upsell opportunities. Ideal applicants have previous sales experience, strong communication skills, and a comfort with data. This role offers the chance to shape the customer experience in an early-stage environment with significant ownership and impact.

Qualifications

• Prior experience as an Account Executive or in a quota-carrying sales role.
• Technically strong and comfortable with data, SQL, and consultative solutions.
• Strong communication skills and ability to build trust with leadership.

Responsibilities

• Own the full post-sales customer relationship from onboarding to renewal.
• Drive net revenue retention by identifying upsell opportunities.
• Collaborate with Implementation and Sales for seamless handoffs.

Skills

Account management skills

Sales experience

Communication skills

Data analysis

Problem-solving

Tools

CRM tools

Sales engagement tools

Job description

Location

San Francisco

Employment Type

Full time

Location Type

On-site

Department

Sales

Monaco is the first revenue engine for startups. We're building the AI native platform that replaces legacy CRM and disparate sales point solutions.

About the role

We are looking for a Founding Account Manager to own the post-sales customer relationship and drive expansion across our book of business. This is a high-ownership role at the intersection of sales, customer success, and product—where you’ll shape how Monaco grows its customers from day one.

What you’ll do:

• Own the full post-sales customer relationship from onboarding through renewal and expansion

• Drive net revenue retention by identifying and closing upsell opportunities

• Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value

• Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering

• Build post-sales playbooks, health scoring, and account planning processes from the ground up

• Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers

• Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP) and enable teams on outbound success

What we’re looking for:

• Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product

• Alternatively: technically strong and comfortable with data, SQL, and hacking together solutions with a consultative background

• Relentless work ethic and an extremely high bar for quality

• Strong communication and ability to build trust with founders, CROs, and revenue leaders

• Comfort operating in ambiguity at an early-stage company where processes don’t yet exist

Nice to have

• Experience with CRM, sales engagement, or revenue operations tools

• Prior experience at a high-growth B2B SaaS startup

• Network within the startup and venture ecosystem