Client Operations

Slope; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Monaco is building an AI-native revenue platform. We seek a Client Operations hire to own customer support, client operations, and product operations, acting as the connective tissue across EPD, GTM, and the customer lifecycle.

You will tackle hard customer questions, drive strategic work for high-growth customers, and help scale core processes as Monaco grows. This role emphasizes quality, speed, and cross-functional impact in a fast-moving startup.

Qualifications

• Exceptional written and verbal communication – explain product to customers and bugs to engineers.
• Strong operational instincts with a track record of building processes where none existed.
• High ownership and comfort operating across multiple functions at once.
• Technical enough to work closely with EPD and understand product mechanics.
• Relentless work ethic and an extremely high bar for quality.
• Comfort operating in ambiguity at an early-stage company and building the processes to scale.

Responsibilities

• Answer how-to questions and resolve customer issues quickly and completely, owning them through to resolution
• Coordinate with EPD on bugs - reproduce, triage, and escalate issues, and close the loop with customers when fixes ship
• Turn recurring questions into documentation, playbooks, and product feedback so the same issue never has to be solved twice
• Own the more strategic and complex work we execute on behalf of customers, ensuring it's delivered at a consistently high standard
• Build repeatable processes and quality controls for customer-facing operational work as volume scales
• Partner with Launch Operations and FDAEs to support customers across the entire lifecycle, from onboarding through renewal and expansion
• Serve as the conduit between EPD, GTM, and the customer on internal projects
• Help ship new features and migrate functionality, coordinating rollouts across teams and customers
• Gather customer feedback on new features and iterate quickly, delivering fast, high-signal feedback loops back to EPD

Skills

Communication

Operational excellence

Ownership

Technical fluency

Ambiguity tolerance

Fast learner

Tools

CRM tools

Zendesk

Intercom

Job description

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6-10 disconnected tools into a single platform built for the AI era.

We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1.

We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari.

Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.

About the role

We're looking for a Client Operations hire to own three functions that sit at the center of the customer experience: customer support, client operations, and product operations. This is a unique, high-leverage role - you'll answer the hardest customer questions, execute strategic work on customers' behalf, and act as the connective tissue between EPD, GTM, and the customer. Today these three functions live in one role; as Monaco scales, they will split into three distinct teams, and this role is the foundation for all of them. You'll partner closely with Launch Operations and Forward-Deployed Account Executives across the entire customer lifecycle. We're looking for someone who moves fast, holds an extremely high bar for quality, and wants to build the operational backbone of a company in real time.

What you'll do

Customer Support

• Answer how-to questions and resolve customer issues quickly and completely, owning them through to resolution

• Coordinate with EPD on bugs - reproduce, triage, and escalte issues, and close the loop with customers when fixes ship

• Turn recurring questions into documentation, playbooks, and product feedback so the same issue never has to be solved twice

Client Operations

• Own the more strategic and complex work we execute on behalf of customers, ensuring it's delivered at a consistently high standard

• Build repeatable processes and quality controls for customer-facing operational work as volume scales

• Partner with Launch Operations and FDAEs to support customers across the entire lifecycle, from onboarding through renewal and expansion

Product Operations

• Serve as the conduit between EPD, GTM, and the customer on internal projects

• Help ship new features and migrate functionality, coordinating rollouts across teams and customers

• Gather customer feedback on new features and iterate quickly, delivering fast, high-signal feedback loops back to EPD

What we're looking for

• Exceptional written and verbal communication - you can explain a product clearly to a customer and a bug precisely to an engineer

• Strong operational instincts with a track record of building processes where none existed

• High ownership and comfort operating across multiple functions at once - you triage, prioritize, and execute without being told what to do

• Technical enough to work closely with EPD - you can reproduce issues, understand product mechanics deeply, and speak credibly about how things work

• Relentless work ethic and an extremely high bar for quality

• Comfort operating in ambiguity at an early-stage company where processes don't yet exist - and excitement about building the ones that will

Nice to have

• 2+ years in investment banking, consulting, or other professional services

• 2+ years in operations or a customer-facing role at high-growth B2B early stage SaaS startup

• Experience with CRM, sales engagement, or revenue operations tools

• Experience with support tooling and workflows (e.g., Pylon, Zendesk, Intercom)

• Experience working directly with product and engineering teams on feature launches or migrations