Founding CS Manager — SF, Equity & Perks

Artie; San Francisco (CA); On-site; USD 170,000 - 220,000; Full time

Benefits offered by this job

Equity in the company

Medical, dental, and vision insurance

Unlimited PTO, holidays, and sick days

401(k) with employer contribution

Wellness & commuter stipend ($200/mo)

Job summary

Artie seeks a Founding Customer Success Manager to own the post-sale journey from onboarding to renewal and expansion. You will be the trusted advisor and accountable owner for data engineers and platform leads running Artie in production, negotiating contracts, and driving renewals end-to-end.

You’ll work directly with our founders, sales, and engineering to set the bar for CS at Artie. This is a hands-on, high-impact early-stage role based in San Francisco, requiring close collaboration and a

Qualifications

• 4+ years in Customer Success, Account Management, or Technical Account Management at a B2B SaaS company, ideally in data infrastructure or developer tools.
• You've carried a renewal and expansion number for a book of business and can point to your GRR, NRR, or expansion results.
• You've negotiated renewals and expansions yourself: pricing, multi-year terms, procurement, and security reviews.
• You keep an honest forecast. Your CRM reflects reality, and nobody is surprised by a churn or a slipped renewal.
• Comfortable building relationships from the hands-on engineer up to the VP or CTO who signs the contract.
• Technical depth to earn a data engineer's trust: SQL and at least one cloud warehouse.

Responsibilities

• Own the customer from signature to renewal and expansion.
• Run onboarding: kickoff calls, engineering prep, onboarding trackers, and a path to first production pipelines.
• Set up regular account reviews to learn what Artie powers and next roadmap items.

Skills

Customer Success

Renewals

Account Management

Forecasting

Stakeholder Management

SQL

Data Platforms

Problem Solving

Tools

PostgreSQL

MySQL

Snowflake

BigQuery

Job description

Artie seeks a Founding Customer Success Manager to own the post-sale journey from onboarding to renewal and expansion. You will be the trusted advisor and accountable owner for data engineers and platform leads running Artie in production, negotiating contracts, and driving renewals end-to-end.

You’ll work directly with our founders, sales, and engineering to set the bar for CS at Artie. This is a hands-on, high-impact early-stage role based in San Francisco, requiring close collaboration and a