Founding Client Success Architect — Engagement & ROI

Superpower; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Fast decision-making environment

Work with experienced ex-founders

Job summary

Superpower is seeking a Founding Client Success hire to enhance member engagement and prove company impact. In this role, you will own the member engagement strategy, develop the CS playbook, and ensure both client retention and expansion.

You will work closely with Product and Operations, using data to determine effective outcomes while collaborating with a team of driven ex-founders. This position offers the chance to make a significant impact in shaping proactive health solutions.

Qualifications

• 7+ years in customer success, account management, or member engagement.
• Experience in moving activation, engagement, retention, or utilization.
• Comfortable with data and able to build outcomes stories.
• Strong with enterprise relationships, particularly with benefits leaders.
• Experience in healthcare or member engagement preferred.
• Collaborative with Product, Sales, and Marketing teams.

Responsibilities

• Own member engagement and the ROI it drives.
• Manufacture proof with defensible outcomes data.
• Manage client relationships through onboarding and renewal.
• Protect gross logo retention and drive net revenue retention.
• Partner with Product and Operations for product expertise.
• Build the CS playbook for a future team.

Skills

Customer success

Account management

Member engagement

Data analysis

Dynamics with benefits leaders

Entrepreneurial mindset

Collaboration

Job description

Superpower is seeking a Founding Client Success hire to enhance member engagement and prove company impact. In this role, you will own the member engagement strategy, develop the CS playbook, and ensure both client retention and expansion.

You will work closely with Product and Operations, using data to determine effective outcomes while collaborating with a team of driven ex-founders. This position offers the chance to make a significant impact in shaping proactive health solutions.