Founding Account Manager

MMC; United States; Hybrid; USD 80,000 - 130,000; Full time

Benefits offered by this job

Healthcare plan

401k

Therapy & coaching, content - powered

WellBeam budget for wellbeing

Holiday - 23 days incl. Christmas

Parental leave enhancements

WFH equipment budget

Calm app subscription

Job summary

Beam is seeking a passionate Account Manager to champion expansion into the United States with Beam Notes. You will onboard new US partners, drive product adoption, and build strong relationships across frontline workers and leadership to ensure measurable value.

Working closely with an elite team and the CEO, you’ll identify growth opportunities, manage pilots, and help shape customer success processes for the US market, delivering a tangible impact on care delivery.

Qualifications

• Must be able to build trust with stakeholders at all levels.
• Excellent written and verbal communication, able to present complex ideas clearly.
• Proactive identification of customer needs and opportunities.

Responsibilities

• Identify growth opportunities and secure long-term contracts, expansions, and renewals.
• Lead onboarding for US partners, remote or in-person, ensuring smooth Beam Notes deployment.
• Drive product adoption by gathering feedback and conducting user trainings.
• Cultivate strong partnerships from frontline workers to senior leadership, delivering exceptional CX.
• Lead pilot evaluations, benchmark data, and reports showing impact of Beam Notes.
• Voice of the customer: share learnings to inform product and GTM strategy.
• Contribute to customer success strategy for the US market.

Skills

Exceptional Relationship Building

Top-Class Communication

Proactive Approach

Attention to Detail

Growth Mindset

Impact-Driven

Startup Experience

Job description

At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

About the role

We’re seeking a passionate and driven Account Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes. Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our US partners realize the full value of Beam Notes, fostering strong relationships and driving adoption within key accounts.

Beam Notes is an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery, identifying and executing on opportunities for growth. You’ll be crucial in validating our impact in the US and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care.

You’ll be:

• Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals.

• Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Beam Notes.

• Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users

• Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter.

• Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Beam Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be.

• Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy.

• Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.

You’ll have:

• Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections.

• Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations

• A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight

• Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience

• An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly.

• A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector.

• Startup Experience: 2 - 4 years in a high-growth VC-backed startup.

Success looks like:

• Achieving high levels of product adoption and engagement within our initial US partner organizations.

• Building strong, long-lasting relationships with key stakeholders.

• Successfully identifying and securing account renewals and expansion opportunities.

• Providing valuable customer insights that inform Beam’s US market strategy and product development.

• Contributing to the development of a strong customer success function in the US.

Compensation

• Basic Salary of $80k - $130k + competitive commission

• Competitive range of perks based on geography

*Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience

Perks

• Healthcare plan

• 401k

• Access to therapy, coaching, classes & content - powered by Oliva.

• Your own financial well-being coach, through Bippit.

• Generous Holiday - 23 days, including 3 days over the Christmas period + US public holidays.

• Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks

• $270 WellBeam budget for activities enhancing wellbeing and professional development.

• WFH Equipment budget - up to $400 allowance to be used on workstation equipment (monitor, desk, keyboard, mouse, etc)

• Free subscription to Calm meditation app.

About Beam

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by Jack & Jill as one of the world's 100 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.

Reasonable adjustments:

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.