Manager, Account Manager

FieldPulse; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Covered Medical Insurance

Paid Paternity Leave

Catered Lunches Monday-Friday

401k

Subscriptions for Class Pass, Netflix, HBO, Hulu

Job summary

A fast-growing tech company is seeking a Manager of Account Management to drive customer retention and revenue growth. This leadership role includes mentoring a team of Account Managers and executing strategies to optimize account expansion. Ideal candidates should have over 5 years of experience in SaaS sales, a proven ability to lead teams, and excellent communication skills. The company offers a dynamic startup culture and comprehensive benefits, making it an exciting place to work.

Qualifications

• 5+ years of experience in SaaS sales and account management.
• Proven ability to lead and mentor teams effectively.
• Strong familiarity with SaaS-related metrics.

Responsibilities

• Lead a team of Account Managers for customer retention.
• Develop and execute strategies for revenue growth.
• Monitor trends and adjust strategies for account success.

Skills

Customer lifecycle understanding

Revenue growth strategies

Excellent communication skills

Data analysis ability

Tools

CRM tools (e.g., Salesforce)

Job description

Manager, Account Manager – FieldPulse

About Us

FieldPulse is a fast‑growing field service management software built specifically for the trades. From the first call to the final payment, we help residential, commercial, and enterprise companies streamline every step of the work. Our platform empowers dispatchers, technicians, and business owners with the tools they need to schedule work, complete jobs, generate estimates, and get paid – faster and more efficiently. Trusted by thousands of businesses globally, FieldPulse pairs cutting‑edge technology with a customer‑first mindset to support the people who keep our world running.

Job Overview

As the Manager of Account Management at FieldPulse, you’ll be responsible for driving customer retention and revenue growth by leading and mentoring a team of Account Managers. You’ll guide the team in identifying expansion opportunities, reducing churn, working in accordance with the playbook, and executing account strategies that align with broader company objectives. This position combines strategic leadership with hands‑on involvement to ensure long‑term customer success.

Key Responsibilities

• Lead and support a high‑performing team of Account Managers and Renewal Specialists, fostering a proactive and results‑driven culture.
• Provide ongoing coaching to the team on identifying growth opportunities within their customer portfolios and applying strategic sales techniques to drive expansion and product adoption.
• Deliver accurate and timely sales and churn forecasts on a weekly basis.
• Collaborate closely with cross‑functional leadership to align account management strategies with overall company goals and objectives.
• Develop and execute sales strategies focused on maximizing revenue growth and ensuring long‑term customer retention.
• Identify and mitigate risks to account retention while proactively removing barriers to customer expansion.
• Monitor customer renewal trends, adjust strategies as needed, and communicate key insights to the leadership team to support revenue retention initiatives.

Required Qualifications

• 5+ years of experience closing recurring‑revenue SaaS deals, selling to existing customers, renewing them, and expanding accounts.
• 1–2+ years of experience in leading or managing a team.
• Proven track record of driving revenue growth through account expansion and retention strategies.
• Strong understanding of SaaS metrics, customer lifecycle stages, and value‑based selling.
• Experience with CRM tools (e.g., Salesforce, Salesloft, Gong) and customer success platforms.
• Excellent communication, coaching, and interpersonal skills with a focus on cross‑functional collaboration.
• Ability to analyze data, identify trends, and translate insights into actionable plans.
• Comfortable working in a fast‑paced, high‑growth environment with evolving priorities.
• Strong problem‑solving skills and a proactive, solutions‑oriented mindset.

What We Offer

• Covered Medical Insurance
• Paid Paternity Leave
• Fun, fast‑paced startup culture – you’ll be able to work on projects that make a huge impact
• Catered Lunches Monday‑Friday
• Class Pass, Netflix, HBO, Hulu, and Peloton subscriptions
• 401k
• Transparent career growth, professional development, and promotional opportunities