Founder's Room Premium Server (Upscale Hospitality)

Oak View Group; Baltimore (MD); On-site; USD 12,000 - 17,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group seeks a Premium Server for The Founder's Room in Baltimore, MD. This part-time role delivers attentive, personalized service in an upscale entertainment setting, greeting guests, explaining menus, taking orders, and processing payments with poise.

Ideal candidates bring premium hospitality skills, strong product knowledge, and the ability to stay composed during busy events. The role offers tip eligibility and 401(k) matching.

Qualifications

• Previous serving experience required or strongly preferred, particularly in upscale environments.
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail, organization, and order accuracy.
• Professional appearance and demeanor appropriate for a premium hospitality environment.
• Ability to multitask in a fast-paced setting.
• Familiarity with POS systems and payment processing.
• Strong teamwork and cross-department communication.
• Must meet Maryland alcohol service requirements.
• Must complete venue-specific training.
• Part-time shifts may include evenings, weekends, holidays.

Responsibilities

• Welcome guests warmly and provide professional, personalized service throughout their visit.
• Explain menu items, beverage selections, specials, and available options accurately.
• Demonstrate knowledge of food and beverage offerings and answer guest questions confidently.
• Take and enter orders accurately using the POS system.
• Deliver food and beverages promptly while maintaining appropriate presentation standards.
• Anticipate guest needs and provide timely refills, check-ins, and assistance.
• Coordinate with bartenders, kitchen staff, food runners, and management to ensure efficient service.
• Communicate dietary restrictions, allergies, special requests, and order modifications clearly.
• Process payments accurately and follow all cash-handling procedures.
• Maintain clean, organized, and presentable tables and service stations.
• Verify identification and comply with applicable Maryland alcohol service requirements when serving alcoholic beverages.
• Practice responsible alcohol service and follow all venue policies.
• Handle guest concerns professionally and communicate issues to management when appropriate.
• Complete opening duties, closing duties, and side work as assigned.
• Maintain discretion and professionalism when interacting with premium guests.
• Support special events and high-volume service periods while upholding premium service standards.

Skills

Verbal communication

Interpersonal skills

Multitasking

Attention to detail

Customer service

Teamwork

Professional appearance

Tools

POS systems

Job description

Oak View Group seeks a Premium Server for The Founder's Room in Baltimore, MD. This part-time role delivers attentive, personalized service in an upscale entertainment setting, greeting guests, explaining menus, taking orders, and processing payments with poise.

Ideal candidates bring premium hospitality skills, strong product knowledge, and the ability to stay composed during busy events. The role offers tip eligibility and 401(k) matching.