Founder's Club Host — Luxury Hotel Guest Experience

Fairmont; Seattle (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & RRF

Dining discounts

Wellness discounts

Staff dining discounts

Parking/Commuting discounts

Learning programs through our Academie

Job summary

Fairmont Olympic Hotel in Seattle invites you to join as a FT Founder's Club Host, the first point of contact for our esteemed guests and a key ambassador of our luxury service. You will greet guests, manage reservations, seat guests, and coordinate with the bar team to ensure smooth turnover.

The role requires hospitality passion, excellent communication, and attention to detail, with a strong benefits package and opportunities to grow within our properties worldwide.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• Must hold valid authorization to work in the USA
• Food Handlers Card and MAST permit required

Responsibilities

• Greet guests with a warm and friendly demeanor, providing a positive first impression of the restaurant
• Manage the reservation system, taking guest bookings and accurately recording details
• Seat guests promptly and appropriately, considering special requests and preferences
• Communicate with guests regarding wait times, menu information, and restaurant promotions
• Maintain a clean and organized host/hostess station, ensuring menus and promotional materials are up to date
• Collaborate with the bar team to ensure smooth seating and efficient table turnover
• Address guest inquiries, concerns, and complaints professionally and promptly, escalating issues when necessary
• Adhere to all health and safety regulations and restaurant policies
• Maintaining knowledge of all menu items, garnishes, contents and preparation methods

Job description

Fairmont Olympic Hotel in Seattle invites you to join as a FT Founder's Club Host, the first point of contact for our esteemed guests and a key ambassador of our luxury service. You will greet guests, manage reservations, seat guests, and coordinate with the bar team to ensure smooth turnover.

The role requires hospitality passion, excellent communication, and attention to detail, with a strong benefits package and opportunities to grow within our properties worldwide.