Foundation Platform Lead: AI-Ready Experience Management

Jackson Lewis P.C.; Dallas (TX); Hybrid; USD 120,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Flexible Spending & Health Savings

Paid holidays & vacation

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking an experienced Experience Platform Administrator to manage the Litera Foundation system, overseeing training, onboarding, adoption programs, and communications across business services and legal departments.

You will ensure effective configuration, data quality, integrations, and taxonomy management to support firm plans and objectives. The role blends hybrid and in‑office collaboration with IT and stakeholders.

Qualifications

• Minimum three (3) years of experience administering Litera Foundation or similar experience management platforms.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Familiarity with labor and employment law is a plus.
• Experience supporting marketing technology, knowledge management, analytics, or related functions in a law firm or professional services firm.

Responsibilities

• Serve as the business owner of the firm’s experience management system, overseeing day‑to‑day administration, configuration, enhancements, and system performance across experience, expertise, and proposal modules.
• Lead backend configuration and approved enhancements within Litera Foundation, ensuring timely, accurate, and scalable implementation.
• Project manage firm‑wide platform rollouts, upgrades, and major enhancements.
• Oversee the capture, curation, and maintenance of accurate experience data, including client, matter, and personnel profiles, matter profiling, and narrative approval workflows.
• Design and continuously evolve automated workflows and intake mechanisms to efficiently capture experience information from lawyers and business professionals.
• Analyze and optimize workflows to improve efficiency, scalability, usability, and data integrity, maintaining clear documentation of processes and systems.
• Champion process improvement and operational scalability across the experience management lifecycle.
• Leverage firm‑licensed AI platforms to support the capture, transformation, and reuse of work product into actionable, client‑ready experience data.
• Develop and maintain experience reports, dashboards, and analytics that highlight firm capabilities, trends, and opportunities for new business and cross‑selling.

Skills

Stakeholder management

Change management

Data analytics

Project management

Process improvement

Data quality

Communication skills

Team collaboration

Documentation

Hybrid environment

Education

Bachelor’s degree

Labor and employment law familiarity

Tools

Litera Foundation

Excel

Job description

Jackson Lewis P.C. is seeking an experienced Experience Platform Administrator to manage the Litera Foundation system, overseeing training, onboarding, adoption programs, and communications across business services and legal departments.

You will ensure effective configuration, data quality, integrations, and taxonomy management to support firm plans and objectives. The role blends hybrid and in‑office collaboration with IT and stakeholders.