Forward Deployed Engineer

Outcome; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading AI-enabled solution provider is seeking a Forward Deployment Engineer for a full-time, on-site role in Chicago. Responsibilities include managing system integrations and providing support to ensure effective deployments. Ideal candidates will have 3+ years of experience in customer-facing technical roles, demonstrating strong problem-solving skills and the ability to translate business problems into technical solutions. This position fosters collaboration with clients and internal teams to enhance technology functionality.

Qualifications

• 3+ years working directly with external customers in technical engagements.
• Experience in a customer-facing technical role.
• Hands-On Engineering Experience in Production.

Responsibilities

• Manage system integrations and provide technical support.
• Troubleshoot complex issues and optimize operational systems.
• Work closely with clients for technology solutions implementation.

Skills

Customer engagement

Technical support

Problem-solving

Communication

Analytical skills

System integration

Education

Bachelor’s degree in Computer Science

Information Technology or related field

Job description

Outcome is an AI-enabled workflow solution tailored for the real estate industry. By transforming data into actionable intelligence, reports, automations, and results, Outcome empowers businesses to operate more efficiently. Trusted by leading commercial real estate (CRE) firms, our platform helps teams save time, minimize errors, and make informed decisions faster. Outcome's mission is to enable professionals to focus on impactful, strategic work and operate at the speed of insight. Learn more at www.outcomelabs.ai.

Role Description

This is a full-time, on-site role located in Chicago, Il, for a Forward Deployment Engineer. The primary responsibilities include managing system integrations, providing technical support to streamline deployments, troubleshooting complex issues, and optimizing operational systems for enhanced effectiveness. The engineer will work closely with clients and internal teams to ensure seamless implementation and functionality of the technology solutions provided by the company.

Qualifications

• 3+ years working directly with external customers in technical engagements
• Experience in a customer-facing technical role
• Demonstrated experience working directly with customers in live or field environments
• Hands-On Engineering Experience in Production
• Experience with System Integration and deployment processes
• Familiarity with Operating Systems and their configurations
• Strong problem-solving and analytical skills
• Exceptional communication and interpersonal abilities
• Ability to Translate Business Problems to Technical Solutions
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred