Customer Solutions Engineer

Outcome; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Outcome is hiring a full-time Customer Solutions Engineer in Chicago, IL. This role focuses on managing system integrations, providing technical support, and troubleshooting complex issues to enhance operational efficiency. Candidates should have 3+ years in customer-facing technical roles and a Bachelor's degree in Computer Science or a related field is preferred. Join Outcome to contribute to impactful solutions and help streamline technology implementations for leading firms in the real estate industry.

Qualifications

• 3+ years working directly with external customers in technical engagements.
• Experience in a customer-facing technical role.
• Demonstrated experience working directly with customers in live or field environments.

Responsibilities

• Manage system integrations and provide technical support.
• Troubleshoot complex issues and optimize operational systems.
• Work closely with clients to ensure seamless implementation.

Skills

Customer-facing engagement

Hands-On Engineering Experience

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Company Description

Outcome is an AI‑enabled workflow solution tailored for the real estate industry. By transforming data into actionable intelligence, reports, automations, and results, Outcome empowers businesses to operate more efficiently. Trusted by leading commercial real estate (CRE) firms, our platform helps teams save time, minimize errors, and make informed decisions faster. Outcome's mission is to enable professionals to focus on impactful, strategic work and operate at the speed of insight. Learn more at www.outcomelabs.ai.

Role Description

This is a full‑time, on‑site role located in Chicago, IL, for a Customer Solutions Engineer. The primary responsibilities include managing system integrations, providing technical support to streamline deployments, troubleshooting complex issues, and optimizing operational systems for enhanced effectiveness. The engineer will work closely with clients and internal teams to ensure seamless implementation and functionality of the technology solutions provided by the company.

Qualifications

• 3+ years working directly with external customers in technical engagements
• Experience in a customer‑facing technical role
• Demonstrated experience working directly with customers in live or field environments
• Hands‑On Engineering Experience in Production
• Experience with System Integration and deployment processes
• Familiarity with Operating Systems and their configurations
• Strong problem‑solving and analytical skills
• Exceptional communication and interpersonal abilities
• Ability to translate business problems to technical solutions
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred

Requirements added by the job poster

• Bachelor's Degree
• Authorized to work in the United States