Forward Deployed Strategist

Clicks Health; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Clicks Health is hiring a Forward Deployed Strategist in San Francisco to deploy agentic workflows for healthcare AI customers. You will learn customer workflows, translate them into reliable agent logic, prove it works, and take it live.

You don’t need production coding, but you must think clearly about LLM behavior and earn trust in early meetings. You’ll split time between deployment (roughly 80%) and shaping product (about 20%), building reusable templates and collaborating with engineers to

Qualifications

• Degree in Computer Science, Mathematics, Physics, Engineering or other quantitative field.
• New grad to 2 years of work experience; early-career focus.
• Customer-facing experience of any kind.
• Understanding of LLMs beyond hype: context, prompting, tool use, evals.
• Exceptional structured thinking; ability to turn messy processes into clear logic.
• Comfortable reading code, logs and JSON.

Responsibilities

• Deploy agentic workflows end to end, learning a customer’s workflow and translating it into reliable agent logic.
• Map workflows, create SOPs, enable agent instructions and escalation rules.
• Evaluate agents with historical cases and supervised pilots, then roll out incrementally.
• Debug production issues across instructions, rules, portals or model limitations with engineering.
• Track automation metrics and present results to customer leadership to drive expansion.
• Shape the product by identifying reusable templates, tooling, and evals; work with engineering to improve time-to-live per workflow.
• Bring the customer’s reality into every product decision.

Skills

New grad to 2 years experience

Structured thinking

Customer-facing experience

Ability to reason about LLM behavior

Comfort reading code/logs/JSON

Education

CS/Math/Physics/Engineering degree

Tools

JSON

Job description

We’re hiring a Forward Deployed Strategist to put our AI agents to work inside healthcare organizations. Most of your time goes to designing and deploying agentic workflows with customers. The rest goes to turning what you learn into product. You have a CS or similarly quantitative background, think in systems, understand how LLMs actually behave, and love working with customers.

About Clicks

Our mission is to accelerate the world’s transition to autonomous operations. We’re starting with healthcare revenue cycle management. We build AI agents that do anything from prior auth to denial management and payment posting, working in the same EHRs, payer portals and phone calls that billing teams use today. Customers get 90%+ of the work fully automated, go live in under 5 weeks, and are guaranteed 50%+ cost savings.

Why now: payers use AI to deny claims, and providers who don’t fight back with AI fall behind. Billing teams also churn because the work is repetitive. Our agents take that work off their plate.

Investors: Y Combinator, 20VC, Fly Ventures, Yellow. $4.5M raised.Team: Small, technical, founder-led. You work directly with the founders.

The Role

You own deployments end to end: learn how a customer’s team does the work today, translate it into logic our agents follow reliably, prove it works, and take it live.

Let’s be direct: this is mostly deployment work. If you mainly want to own a roadmap, this isn’t the role. If you want to learn what to build by doing the work with customers, it is. At an AI agent company, the people who know what to build are the ones who deployed it. Deployment is the path into product here, not a toll you pay before it.

You don’t need to write production code. You do need to be exceptionally sharp at logic, able to reason about where an LLM will succeed or fail, and able to earn the trust of a revenue cycle director in the first meeting.

What You’ll Do

Deploy agentic workflows (~80%)

• Run customer kickoffs and map workflows like prior auth, eligibility, denial management and payment posting, down to every step and every exception.
• Turn SOPs into agent instructions, decision logic and escalation rules.
• Evaluate agents on historical cases, run supervised pilots with the customer’s team, then roll out incrementally.
• Debug production failures: figure out whether it’s the instructions, a missing rule, a portal quirk or a model limitation, then fix it or drive it with engineering.
• Track automation rate, accuracy and cost per workflow, and present results to customer leadership to drive expansion.

Shape the product (~20%)

• Spot what repeats across deployments and turn one-off fixes into reusable product: templates, tooling, evals.
• Work side by side with engineering to cut time-to-live and effort per workflow.
• Bring the customer’s reality into every product decision.

Who You Are

Required

• Degree in Computer Science, Mathematics, Physics, Engineering or another quantitative field.
• New grad to 2 years of work experience. This role is built for early-career people.
• You genuinely enjoy working with customers, including the unglamorous parts. You’ve done tedious work to get a result and it didn’t bother you.
• Customer-facing experience of any kind: consulting or client internships, founding something, sales, teaching.
• You understand LLMs beyond the hype: context, prompting, tool use, evals, and where models break.
• Exceptional structured thinking. You turn messy processes into clear logic.
• Comfortable reading code, logs and JSON, even though you won’t write production code.

Nice to have

• You’ve built with LLMs: side projects, agents, prompt pipelines, evals.
• Exposure to healthcare, revenue cycle or other operations-heavy industries.